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By David Jenkins: Businses Solutions Manager, Daifuku
When IATA Resolution 753 mandated end-to-end baggage tracking, most airports asked: &#8220;How do we retrofit our systems to comply?&#8221; The smarter question is: &#8220;How do we use compliance as a catalyst for operational transformation?&#8221;
Here&#8217;s the reality: airports that treat IATA 753 as a checkbox exercise will spend millions on point solutions that create new data silos, increase complexity, and deliver minimal operational benefit beyond compliance. Meanwhile, forward-thinking airports are using this mandate to fundamentally reimagine how they operate.
The IATA 753 Mandate: More Than Baggage Tracking
IATA Resolution 753 requires tracking baggage at four critical handover points—check-in, aircraft loading, transfer, and arrival—with the goal of eliminating the 25 million bags mishandled annually worldwide. For airports, this means:
<ul style="list-style-type: circle;">
<li>Real-time data capture across multiple systems</li>
<li>Seamless integration with airline and ground handler platforms</li>
<li>Audit trails and traceability across operational boundaries</li>
<li>Interoperability with existing BHS infrastructure</li>
</ul>
But here&#8217;s what IATA 753 doesn&#8217;t solve: fragmented operations, reactive decision-making, and the inability to see patterns across your entire airport ecosystem.
The Evolution of Airport SCADA
SCADA systems have been the backbone of airport operations for decades—and rightly so. They provide essential monitoring and control capabilities that keep critical systems running safely and efficiently. The challenge isn&#8217;t with SCADA itself; it&#8217;s that many implementations were designed in an era when operational requirements were fundamentally different.
Early airport SCADA excelled at equipment-level visibility and control—monitoring conveyor systems, tracking PLC alarms, managing utilities. These capabilities remain essential. But today&#8217;s operational landscape demands more:
<ul style="list-style-type: circle;">
<li>Integration breadth: Connecting not just baggage systems, but security, airside, landside, passenger flow, and facility management</li>
<li>Operational intelligence: Moving beyond monitoring to predictive analytics and decision support</li>
<li>Compliance automation: Embedding regulatory requirements like IATA 753 into everyday operations</li>
<li>Enterprise agility: Rapidly adapting to new requirements without major system overhauls</li>
</ul>
The airports succeeding today aren&#8217;t abandoning SCADA—they&#8217;re embracing the next generation of SCADA platforms purpose-built for modern operational complexity.
Sym3: Next-Generation SCADA for the Digital Airport
Sym3 represents the evolution of airport SCADA—retaining all the robust monitoring and control capabilities essential to operations whilst adding the intelligence layer required for today&#8217;s challenges.
Think of it as SCADA-plus: comprehensive control and monitoring enhanced with operational intelligence, predictive analytics, and enterprise-wide integration.
Compliance
At its core, Sym3 provides enterprise-grade SCADA functionality for baggage handling systems, ensuring IATA 753 requirements are met comprehensively. It natively captures, validates, and shares baggage tracking data across all four touchpoints, integrating seamlessly with existing BHS infrastructure, airline systems, and ground handler platforms.
But meeting compliance is just the starting point.
Operational Intelligence
Where Sym3 differentiates itself is by extending SCADA capabilities across the entire airport ecosystem. By unifying baggage operations with security, airside, landside, utilities, and facility management into a single operational intelligence platform, Sym3 enables:
<ul style="list-style-type: circle;">
<li>Predictive disruption management: Correlate baggage flow patterns with gate changes, security checkpoint volumes, and aircraft turnaround status to anticipate problems before they cascade.</li>
<li>Cross-domain optimisation: Automatically adjust BHS throughput based on real-time security queue data and flight schedules.</li>
<li>Compliance with context: IATA 753 tracking data enriched with operational intelligence—see not just that a bag missed its connection, but why (security delay? late check-in? airside congestion?).</li>
</ul>
Real-World Scenario
Morning rush. Security queues surge unexpectedly. Bags are accumulating faster than staff anticipated.
<ul style="list-style-type: circle;">
<li>Traditional SCADA approach: BHS operators monitor conveyor systems and see congestion developing. Security management monitors queue lengths. Airport operations tracks flight punctuality. Each system provides accurate data, but each domain operates independently.</li>
<li>Sym3 approach: The platform correlates all three operational data streams in real-time, predicts downstream baggage bottlenecks before they materialise, proactively alerts relevant teams with actionable insights, suggests resource reallocation based on historical patterns, and tracks whether interventions achieved desired outcomes—all whilst maintaining continuous IATA 753 compliance tracking seamlessly in the background.</li>
</ul>
Beyond Single-System SCADA
What makes Sym3 transformational isn&#8217;t replacing your existing systems—it&#8217;s connecting them intelligently:
<ul style="list-style-type: circle;">
<li>BHS SCADA: Comprehensive monitoring and control with predictive maintenance</li>
<li>Security systems: Integration with access control, CCTV, and checkpoint management</li>
<li>Airside operations: Stand allocation, ground handling coordination, FOD management</li>
<li>Landside systems: Car parks, terminal facilities, passenger flow monitoring</li>
<li>Utilities and facilities: Energy management, HVAC, lighting, building systems</li>
</ul>
Each domain retains its specialised SCADA functionality whilst contributing to enterprise-wide operational visibility.
Built for Retrofit, Designed for the Future
Sym3&#8217;s architecture recognises that airports can&#8217;t rip and replace their operational infrastructure. Instead, it&#8217;s designed to work with what you have:
<ul style="list-style-type: circle;">
<li>Legacy integration: Connect with existing BHS controllers, PLCs, and operational systems without disruption.</li>
<li>Modular deployment: Implement by domain—start with baggage compliance, expand to other operations as needed.</li>
<li>Cybersecurity-first: Built to CAA and TSA cybersecurity frameworks for critical infrastructure protection.</li>
<li>Future-ready architecture: Foundation for digital twins, AI-driven optimisation, and emerging technologies.</li>
<li>Open ecosystem: Standard APIs and protocols enable integration with next-generation solutions.</li>
</ul>
From Monitoring to Strategic Intelligence
The evolution from traditional SCADA to platforms like Sym3 isn&#8217;t about abandoning proven technology—it&#8217;s about enhancing it with the intelligence layer modern airports require.
Legacy SCADA tells you what&#8217;s happening in your systems. Sym3 tells you what&#8217;s happening across your operations, what&#8217;s likely to happen next, and what you should do about it—all whilst maintaining the robust monitoring and control capabilities that keep airports running safely.
The APOC Vision
Forward-thinking airports are moving towards integrated Airport Operations Centres (APOCs)—unified command centres where all operational domains work from shared situational awareness. Sym3 provides the technological foundation for this vision, serving as the central nervous system that connects previously siloed systems into a coherent operational picture.
This isn&#8217;t just about technology integration. It&#8217;s about enabling your teams to make better decisions faster, backed by comprehensive data and intelligent analytics.
The Bottom Line
IATA 753 compliance is mandatory. But how you achieve it—and what operational capabilities you build whilst meeting that requirement—determines whether you&#8217;re simply keeping pace or establishing operational advantage.
Airports implementing Sym3 don&#8217;t just tick the compliance box. They reduce operational costs, improve passenger experience, enhance safety and resilience, and create a foundation for continuous innovation.
The question isn&#8217;t whether you need robust SCADA capabilities—you absolutely do. The question is whether your SCADA platform provides only monitoring and control, or whether it delivers the operational intelligence required to excel in today&#8217;s environment.
Meeting IATA 753 is just the beginning. Where Sym3 takes you next is the real story.
To speak with a Business Solutions Manager in assessing your current operational flow, <a href="https://daifukuatec.com/about/contact-us">contact the team here.</a> 
<img loading="lazy" decoding="async" class="wp-image-12931 alignleft" src="https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-300x278.jpg" alt="David Jenkins " width="292" height="271" srcset="https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-300x278.jpg 300w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-1024x948.jpg 1024w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-150x139.jpg 150w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-768x711.jpg 768w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm.jpg 1348w" sizes="auto, (max-width: 292px) 100vw, 292px" />
 About David Jenkins 
David Jenkins is a strategic commercial leader with over two decades of experience driving digital transformation and scalable growth across multiple sectors. He has delivered significant success in aviation technology, including leading SaaS-based solutions for airport operations and passenger experience optimisation. David’s career spans high-impact roles in EMEA, where he has defined and executed strategies for global expansion, revenue optimization, and digital innovation. His expertise includes building partnerships, unlocking new revenue streams through data-driven platforms, and shaping future-ready solutions for complex operational environments. Passionate about leveraging technology to solve real-world challenges, David continues to influence the evolution of smart, connected ecosystems in aviation and beyond.
Email <a href="mailto:david.jenkins@daifukuoc.com">david.jenkins@daifukuoc.com</a> or <a href="https://www.linkedin.com/in/commercialist/">connect with David here.</a>  
 
About Daifuku 
Daifuku is a global leader in end-to-end airport operations, working closely with airports and airlines to deliver seamless, data-driven passenger and baggage experiences. With decades of expertise in baggage handling systems, digital airport solutions, and passenger self-service technologies, Daifuku helps partners optimise performance, strengthen operational resilience, and elevate the passenger journey.
From CUSS kiosks to self check-in, self bag drop, and advanced visualisation systems like Sym3 and Airport Operations Systems, Daifuku delivers trusted, future-ready solutions that enable airports and airlines to operate smarter, faster, and more efficiently. 
&nbsp;

The Hidden Opportunity in IATA 753 Compliance: Why Next-Gen Changes Everything

By David Jenkins: Businses Solutions Manager, Daifuku 
Across borders, the aviation industry has made huge strides in digital transformation in recent years, yet many airlines still struggle with the same bottlenecks: long queues, inconsistent passenger experience and operational inefficiencies.  
But why?  
At the centre of these challenges is something simple but powerful: the way passengers check in, drop their bags, and move through the airport. 
Technology exists to make these moments seamless driving a shift in mindset for airports to no longer consider “can we?” &#8211; but “are we using the right solutions in the right way?” 
For airlines, a change in perception, understanding that passenger experience and satisfaction does not occur when they board the plane, it’s the moment they enter the terminal.  
Below we explore what these systems should be delivering for your airport and passenger experience. To close the gap, ensuring decision makers are armed with the information to make critical decisions when it comes to infrastructure and technology – and the intrinsic link between both.  
CUSS, Self Check-In &amp; Self Bag Drop  
The market is saturated with options: Common Use Self Service (CUSS) kiosks, self check-in platforms, self bag drop units. Screens are plentiful. Hardware is polished. But value does not come from technology for technology’s sake. It comes from what these systems unlock operationally and experientially. 
1. Faster Processing and Shorter Queues
Passengers want autonomy. Airlines want throughput. Airports want flow. 
A well-designed self-service environment reduces queue times meaningfully and reallocates staff to where they add the most value &#8211; exception handling, customer care, and recovery.  
The right self-service setup should shorten queues dramatically and shift staff to higher-value tasks, not create new friction points. 
2. Consistency Across Airports
Airlines operate across dozens, sometimes hundreds, of airports—each with its own systems, layouts, and constraints. Without commonality, inconsistency becomes the norm. 
CUSS environments remove that fragmentation, offering passengers a predictable experience wherever they check-in, while simplifying airline operations and reducing dependency on bespoke local integrations. 
3. Fewer Errors, Lower Cost
Good UX is not a “nice to have” &#8211; it is a cost-reduction strategy. Strong self-service design reduces mis-tagged bags, check-in errors, and manual interventions. The result: improved on-time performance, reduced rework, and a measurable reduction in operational expenditure. 
4. Real-Time Data for Better Decisions
Modern passenger systems do more than process passengers. They generate data—rich, real-time insight into passenger behaviour, peak demand, system performance, and exception trends. 
This intelligence enables airlines to plan resources more effectively, respond faster to disruption, and move from reactive operations to informed, predictive decision-making. 
5. Passenger Adoption Made Simple 
Adoption is the ultimate litmus test. If self-service is intuitive and fast, passengers embrace it. If it is confusing or unreliable, they abandon it, and the queue reappears. Technology that passengers avoid delivers zero return on investment. Making the design collaboration process between all stakeholders critical.   
The Opportunity Ahead 
Airlines possess the opportunity to reshape the passenger journey, working in closer alignment with their airport partners, to deploy solutions that are: 
<ul style="list-style-type: circle;">
<li>more flexible </li>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">more integrated </li>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">more secure </li>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">more cost-efficient </li>
</ul>
Airlines seek reliability. Airports demand efficiency. Passengers expect frictionless travel. The intersection of these priorities sits squarely at check-in and bag drop— and where the next wave of industry improvement will be won. 
From Technology Investment to Tangible Outcomes 
Rethinking passenger technology is not about installing more screens or ticking a digital transformation box. It is about making deliberate choices that align passenger experience, operational efficiency, and long-term resilience. 
What this looks like is moving beyond fragmented deployments and pilot projects; instead taking a holistic view of the check-in and bag drop ecosystem &#8211; how systems connect, how data flows, how staff and passengers interact, and how performance is measured over time.  
The most successful implementations are those designed collaboratively with airport partners, built for scale, and supported by platforms that can evolve as demand, regulation, and passenger expectations change. 
The action is clear: assess what is working, identify where friction still exists, and invest in integrated, common-use solutions that deliver consistency, intelligence, and measurable return. Airlines that take this step will not only reduce cost and complexity, they will future-proof the passenger journey at a time when resilience and reliability matter more than ever. 
To speak with a Business Solutions Manager in assessing your current operational flow, <a href="https://daifukuatec.com/about/contact-us">contact the team here.</a> 
<img loading="lazy" decoding="async" class="wp-image-12931 alignleft" src="https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-300x278.jpg" alt="David Jenkins " width="292" height="271" srcset="https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-300x278.jpg 300w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-1024x948.jpg 1024w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-150x139.jpg 150w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm-768x711.jpg 768w, https://daifukuatec.com/api/asset/2026/02/Screenshot-2026-02-12-at-12.56.47-pm.jpg 1348w" sizes="auto, (max-width: 292px) 100vw, 292px" />
 About David Jenkins 
David Jenkins is a strategic commercial leader with over two decades of experience driving digital transformation and scalable growth across multiple sectors. He has delivered significant success in aviation technology, including leading SaaS-based solutions for airport operations and passenger experience optimisation. David’s career spans high-impact roles in EMEA, where he has defined and executed strategies for global expansion, revenue optimization, and digital innovation. His expertise includes building partnerships, unlocking new revenue streams through data-driven platforms, and shaping future-ready solutions for complex operational environments. Passionate about leveraging technology to solve real-world challenges, David continues to influence the evolution of smart, connected ecosystems in aviation and beyond.
Email <a href="mailto:david.jenkins@daifukuoc.com">david.jenkins@daifukuoc.com</a> or <a href="https://www.linkedin.com/in/commercialist/">connect with David here.</a>  
 
About Daifuku 
Daifuku is a global leader in end-to-end airport operations, working closely with airports and airlines to deliver seamless, data-driven passenger and baggage experiences. With decades of expertise in baggage handling systems, digital airport solutions, and passenger self-service technologies, Daifuku helps partners optimise performance, strengthen operational resilience, and elevate the passenger journey.
From CUSS kiosks to self check-in, self bag drop, and advanced visualisation systems like Sym3 and Airport Operations Systems, Daifuku delivers trusted, future-ready solutions that enable airports and airlines to operate smarter, faster, and more efficiently. 
&nbsp;

Why Airlines Need to Rethink Passenger Technology

We are pleased to announce that Phil Wellington, Senior Project Manager at Daifuku Airport America, has been honored as one of this year’s <a href="https://www.aviationpros.com/airport-business/article/55314379/2025-airport-business-top-40-under-40-phillip-r-wellington" target="_blank">Airport Business 40 Under 40 award</a> recipients. This recognition is reserved for the most dynamic and impactful young professionals in their fields.
Phil’s career foundation began with a Mechanical Engineering degree from Ohio University, complemented by a minor in Mathematics. Before joining Daifuku, he gained hands-on experience as a Site Project Engineer/Manager in construction management, honing skills in scheduling, resource allocation, and quality control. Phil transitioned to a Baggage Handling System (BHS) Project Manager at Daifuku in 2020. Since then, he has risen through the ranks and recently led one of the company’s largest projects, the Terminal Modernization Program at Pittsburgh International Airport (PIT). His proactive approach to risk management and seamless coordination across teams ensured the project’s success and enhanced airport operations.
Phil has spent the past five years at Daifuku building a strong foundation in project management. From the beginning, he showed the ability to handle complex projects, work effectively with cross-functional teams, and consistently deliver results that meet client expectations. Phil combines technical knowledge with strong communication skills, helping teams work well together and building trust with colleagues, stakeholders, and clients. 
Beyond his projects, Phil actively pursues professional development through conferences, workshops, and training sessions, staying ahead of emerging technologies and trends. He also serves as a mentor, guiding junior colleagues and fostering a culture of innovation. His leadership extends to public speaking engagements, including panel discussions for the International Association of Baggage System Companies (IABSC) and presentations at the Future Travel Experience World Innovation Summit. These contributions underscore his dedication to collaboration and continuous improvement within the BHS industry.
Phil Wellington exemplifies what the 40 Under 40 award represents: leadership, innovation, and a relentless drive to make a positive impact. His achievements and character inspire those around him, and we are proud to celebrate this well-deserved recognition. 
Congratulations to Phil and the entire group of professionals recognized in the <a href="https://www.aviationpros.com/airport-business/article/55309975/2025-airport-business-top-40-under-40?o_eid=5732A2577089A5Y&#038;oly_enc_id=5732A2577089A5Y&#038;rdx.ident[pull]=omeda|5732A2577089A5Y&#038;utm_campaign=CPS251204089&#038;utm_medium=email&#038;utm_source=AIRB+Insider" target="_blank">2025 Top 40 Under 40</a>!

Daifuku Senior Project Manager Named Top 40 Under 40 for 2025

At the Australian Airport&#8217;s Association National Conference this year, the conversation between Queensland Airports Limited (QAL) CEO, Amelia Evans and Jetstar CEO, Stephanie Tully offered a compelling window into the future of airport &#8211; airline collaboration in Australia.
What made the discussion so interesting was not the differences. Rather, it was the visible recognition that somewhere between airport ambition and airline pragmatism sits an opportunity: a shared middle ground where efficiency, affordability, and passenger experience can coexist, even thrive, when approached with transparency and a willingness to co-design the journey. 
Capacity, Cost and the Eternal Push-Pull 
Every airport wants more capacity. Every airline, especially a low-cost carrier, wants fewer overheads. Airports look at infrastructure as the backbone of operational stability: terminals that flow, checkpoints that move, and baggage system reliability. Airlines like Jetstar view the same infrastructure through a different lens: a cost centre that enables them to bring passengers to a destination at the lowest possible fare. Neither perspective is wrong. Both are commercially rational. 
Jetstar acknowledged that growth is central to keeping fares low. New aircraft such as the A321neo fleet are increasing operational efficiency and route flexibility, enabling more Australians to travel &#8211; even as household budgets continue to tighten.  But to keep fares accessible, Jetstar needs cost-efficient partners. Airports, meanwhile, need sustainable investment models that support long-term infrastructure horizons. 
The sweet spot? Incremental, intelligent, data-driven investment &#8211; the kind of planning armed with shared insights and aligned motivations.
What Do Passengers Really Value? The Data Dilemma  
One point made by the CEO of Queensland Airports landed with particular weight: 
Are we designing experiences around what passengers want, or around what we assume they want?
This is especially relevant for low-cost carrier passengers. Do they crave ‘premium light’ airport experiences? Are they comfortable with streamlined, highly efficient but minimalistic environments? Or, perhaps more provocatively, is it outdated to assume that a lower ticket price automatically equals lower expectations? 
Travel is aspirational. Whether someone has paid $89 or $489 for their seat, the emotional arc of the journey does not change. People still want ease and clarity, without feeling they’ve been placed in the budget lane. 
Data is required to answer this properly. Data provides clarity on behaviour, tolerance levels, and what people truly value. But data alone cannot overshadow the human voice: the lived experience of passengers whose needs, frustrations, and expectations ultimately define success.
Partnerships That Drive Progress  
Partnership in aviation cannot be rhetorical. It must be structural.
Airlines request earlier engagement in airport design and planning, particularly in understanding the impacts of staged construction, technology upgrades, and long-term terminal strategies. Airports want clarity around airline network planning, passenger demand, and the cost-benefit calculus that underpins every route.
Both want efficiency. Both want growth. Both want satisfied passengers. 
However, both are also managing competing pressures: cost of living debates, operational constraints, decarbonisation initiatives, border modernisation, and increasing expectations around reliability and transparency.
It led to me thinking where providers Daifuku can play a uniquely valuable role—far beyond traditional system delivery. Our starting point is always the root cause of the challenge. What is driving congestion? What is slowing throughput? What is inhibiting commercial performance or operational stability? Interrogating the problem before proposing the solution. 
With visibility across airports globally, we bring a perspective that blends macro trends with micro-operational insight. Building solutions grounded in data and customer behaviour, rather than assumptions &#8211; enabling airports and airlines to realise commercial impact, not merely operational adjustments. 
Our approach is to design outcomes that are aligned with the needs of customers, partners, and passengers &#8211; solutions that are scalable, interoperable, and sized to the capital and infrastructure scope available. 
In practice, this means tackling high-priority items first: the interventions that deliver the greatest impact, the fastest return on investment, and the clearest improvement in the passenger journey. Whether that is baggage automation, self-service expansion, simulation and digital twin modelling, or optimised flow design, the objective remains the same &#8211; enable all parties to progress their goals without compromising commercial realities. 
When airports and airlines have this level of clarity early &#8211; long before blueprints harden into construction &#8211; the conversation shifts from compromise to co-design. 
Or, put more simply: many hands may make lighter work, but many informed perspectives make far better plans. 
The Future: Incremental Innovation and Accessible Travel
Travel behaviours in Australia continue to defy economic gravity. People are prioritising travel over other discretionary spend, and low-cost carriers are enabling that choice. Jetstar’s expanding route network and upcoming aircraft additions speak to a demand curve that remains undeniably strong. But sustaining this growth requires an ecosystem that is:
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Efficient &#8211; squeezing every ounce of productivity from infrastructure </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Data-led &#8211; validating investment decisions and passenger expectations </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Interoperable &#8211; leveraging technology such as biometrics, automation, and passport-less processing </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Collaborative &#8211; sharing insights early and shaping decisions jointly </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Future-ready &#8211; with staged, scalable, financially development</li>
</ul>
<img loading="lazy" decoding="async" class="wp-image-12854" src="https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-300x225.jpg" alt="Fireside discussion at this year's AAA event with Queensland Airports Limited (QAL) CEO, Amelia Evans and Jetstar CEO, Stephanie Tully" width="700" height="525" srcset="https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-300x225.jpg 300w, https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-1024x768.jpg 1024w, https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-150x113.jpg 150w, https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-768x576.jpg 768w, https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-1536x1152.jpg 1536w, https://daifukuatec.com/api/asset/2025/12/AAA-2025-Fireside-2048x1536.jpg 2048w" sizes="auto, (max-width: 700px) 100vw, 700px" />
Fireside discussion at this year&#8217;s AAA event with Queensland Airports Limited (QAL) CEO, Amelia Evans and Jetstar CEO, Stephanie Tully.
It All Comes Back to People 
Amid discussions of capacity modelling, fleet utilisation and infrastructure horizons, there was a quiet but important theme: aviation is, at its core, a people industry. 
Passengers who want simplicity. 
Communities who rely on connectivity.
Innovation will move us forward. Data will guide decisions. But relationships, partnership and communication will determine whether the industry can meet its shared goal: keeping travel accessible, enjoyable and sustainable for all.
At Daifuku, we remain deeply invested in helping airports and airlines find that middle ground, where operational excellence meets commercial reality, and where technology quietly enables the kind of journeys passengers remember for all the right reasons. 
Listening to these two exceptional leaders speak on the subject, it gives me confidence of how the future of aviation will be shaped, communities supported and inclusive travel enabled. 
I don’t pretend to have all the answers. But I’m always eager to keep asking the questions &#8211; because somewhere between spreadsheets and masterplans lies a future worth shaping together. 
 
About Kirsty Tull 

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Kirsty Tull is the Head of Marketing and Communications for Daifuku Oceania. With over two decades experience across aviation, intralogistics, SaaS, banking and creative industries, she leads the marketing strategy, translating complex concepts into clear, insight-driven narratives that support business growth and competitive advantage.
The recipient of multiple marketing awards for campaigns that blend creativity and commerical performance, Kirsty specialises in strategic storytelling and purpose-led marketing that turns ideas into meaningful impact, building brands from the ground up, and expanding across global networks.
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<div class="z-0 flex min-h-[46px] justify-start"><a href="https://www.linkedin.com/in/kirsty-tull/">Connect with Kirsty on LinkedIn</a></div>
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Airports, Airlines and the Art of Meeting in the Middle: Rethinking Partnerships for Australia’s Next Era of Travel 

Author: David Jenkins 
In the aviation industry, attention naturally gravitates towards Tier 1 and Tier 2 airports – the large, complex hubs that connect continents, move millions of passengers, and anchor global networks. These major gateways play a critical role in keeping the world moving, and they rightly attract significant investment and innovation focus. 
But there is another part of the aviation ecosystem where transformation is equally powerful, and often more agile: regional airports. 
These airports are the lifeblood of connectivity for countless communities. They operate under intense pressure: limited resources, lean teams, and infrastructure that must deliver more with less. Yet their ambitions are every bit as bold as their larger counterparts. They want to delight passengers, increase revenue, and streamline operations &#8211; all while maintaining safety, reliability, and financial sustainability. 
At Daifuku, we see regional airports not as ‘smaller versions’ of major hubs, but as vital, high-impact players within the wider aviation network. 
Why Regional Airports Matter 
Regional airports are more than feeders into major hubs; they are economic engines in their own right. They enable tourism, facilitate trade, connect families, and support local business growth. When they succeed, entire regions benefit. 
Their role in the network is both complementary and essential. Major hubs carry the volume and complexity; regional airports deliver reach, resilience, and community connection. Together, they create a robust, flexible system that keeps passengers and cargo moving efficiently. 
For regional airports, success often hinges on agility and smart decision-making. They may not always have the same scale of resources as larger gateways, but they can be highly focused, responsive, and willing to adopt new ways of working. 
The Challenges They Face 
Operating in this environment means regional airports must constantly balance ambition with pragmatism. Common challenges include: 
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Passenger Throughput 
Every minute counts. Delays at check-in, security, or boarding create a ripple effect throughout the overall passenger experience. </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Pinch Points 
Limited space, shared facilities, and lean staffing mean bottlenecks can appear quickly if processes are not well orchestrated</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Stakeholder Coordination 
Airlines, ground handlers, security, regulators, and concessions must work in harmony – often without the support of large teams or highly customised systems. </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Budget Constraints  
Capital-intensive solutions are often out of reach. Scalable, cost-effective technology becomes essential to doing more with less. </li>
</ul>
These constraints don’t limit regional airports’ aspirations; they sharpen them. The question becomes: how can they unlock innovation in a way that is right-sized, sustainable, and future-ready? 
The Opportunity for Innovation 
This is where regional airports become the most interesting disruptors in aviation.  
With clearer lines of decision-making and closer-knit teams, many regional airports are well positioned to pilot and adopt new solutions quickly. Rather than being weighed down by complexity, they can test, iterate, and refine approaches that deliver immediate operational and passenger benefits. 
They are increasingly looking for solutions that: 
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Enhance passenger experience without adding complexity 
Intuitive, self-service processes and clear wayfinding that reduce stress and queues.</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Improve operational efficiency through smart automation and integrated command-and-control systems 
Connecting data from baggage, flights, and passenger processing to give teams real-time visibility and control.  </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Drive revenue growth through better resource utilisation and faster turnaround times 
Using insights and automation to optimise stands, gates, equipment, and staff across the day. </li>
</ul>
In many cases, regional hubs become proving grounds for innovation, demonstrating what is possible and later inspiring scaled deployments at larger airports. Far from competing with major gateways, they help strengthen the entire aviation network. 
<img loading="lazy" decoding="async" class="alignnone wp-image-12844 size-large" src="https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-1024x683.jpg" alt="Daifuku's rapidsuite provides intuitive, self-service processes and clear wayfinding that reduce stress and queues.
" width="1024" height="683" srcset="https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-1024x683.jpg 1024w, https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-300x200.jpg 300w, https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-150x100.jpg 150w, https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-768x512.jpg 768w, https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-1536x1024.jpg 1536w, https://daifukuatec.com/api/asset/2025/12/Daifuku_2767-1-2048x1365.jpg 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" />
Daifuku&#8217;s rapidsuite provides intuitive, self-service processes and clear wayfinding that reduce stress and queues.
The Future of Aviation Starts Here 
As the industry continues to evolve, regional airports will play an increasingly pivotal role in shaping its future. They are nimble, ambitious, and closely connected to the communities they serve. With the right partners and technology, they can: 
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Build smarter, data-driven operations </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Deliver consistently positive passenger journeys </li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Support sustainable, long-term regional growth </li>
</ul>
For solution providers, this is not simply a niche market, it is an essential pillar of aviation’s next chapter. Those who recognise and invest in the potential of regional airports will help transform these facilities and, in doing so, contribute to a more resilient, connected, and innovative global network. 
About Daifuku  
Daifuku is a global leader in airport automation and material handling solutions, with a combined 100 years of innovation, more than 600 airport installations, and operations in 24 countries. We support both major hubs and regional airports with integrated systems that combine hardware, software, and predictive analytics – helping airports stay prepared, in control, and ahead of the curve.
Our solutions span four core areas: 
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Command &amp; Control 
Real-time situational awareness and decision-making powered by digital twins and predictive analytics.</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Airport Operating System (AOS) 
A single source of truth for operations, integrating seamlessly with legacy and third-party systems.</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Baggage Handling Systems (BHS) 
Scalable, efficient, and IATA 753-compliant solutions for reliable, traceable baggage flow.</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Passenger Processing Solutions 
Frictionless, touchless journeys with advanced self-service and analytics. </li>
</ul>
Individually powerful and collectively transformative, these interoperable solutions create a connected airport ecosystem that improves efficiency, enhances passenger experience, and supports sustainability goals &#8211; whether you are a major gateway or a regional connector.
Your Horizon. Our Expertise. One Integrated Future. 
For more information, get in touch with us via the <a href="https://daifukuatec.com/about/contact-us">website</a> or email <a href="mailto:david.jenkins@daifukuoc.com">david.jenkins@daifukuoc.com</a>
About David Jenkins 
David Jenkins is a strategic commercial leader with over two decades of experience driving digital transformation and scalable growth across multiple sectors. He has delivered significant success in aviation technology, including leading SaaS-based solutions for airport operations and passenger experience optimisation. David’s career spans high-impact roles in EMEA, where he has defined and executed strategies for global expansion, revenue optimization, and digital innovation. His expertise includes building partnerships, unlocking new revenue streams through data-driven platforms, and shaping future-ready solutions for complex operational environments. Passionate about leveraging technology to solve real-world challenges, David continues to influence the evolution of smart, connected ecosystems in aviation and beyond. 
<a href="https://www.linkedin.com/in/commercialist/">Connect with David on LinkedIn. </a>

Regional Airports: The Unsung Disruptors of Aviation 

<h4>Record-Breaking September Sets the Stage for a Strong Summer Season</h4>
September marked a milestone moment for <a href="https://www.goldcoastairport.com.au/">Gold Coast Airport (GCA)</a>, welcoming a record number of more than 560,000 passengers and signalling a powerful start to upcoming summer travel season. As the gateway to one of Australia’s most vibrant tourism destinations, this achievement reflects not only the airport’s operational excellence but also the growing confidence and appetite for travel across the region.
For Daifuku Oceania, a proud partner of Gold Coast Airport for more than 15 years, milestones like this represent more than statistics, they embody the seamless integration of people, systems, and innovation working together to deliver world-class passenger experiences.
Peak Periods, Proven Performance
Periods of peak travel put every element of airport operations to the test, from check-in at our <a href="https://daifukuatec.com/airport-technologies/self-bag-drop-solutions">self-bag drop systems</a>, through to <a href="https://daifukuatec.com/airport-technologies/baggage-handling-systems">baggage handling</a>. Behind the scenes, Daifuku’s advanced baggage handling technologies and dedicated on-site teams ensure that every bag and every passenger continues their journey smoothly, safely, and on time.
<blockquote>“We take immense pride in supporting Gold Coast Airport as it continues to grow as a leading tourism and regional hub,” Therese Revell, Executive General Manager Client Operations Daifuku Oceania. “Our people and systems play a vital role in enabling operational excellence, especially during record-breaking periods when reliability and efficiency are paramount.”</blockquote>
Building for the Future
Adding to this momentum, the recent approval of Gold Coast Airport’s 20-Year Master Plan charts a bold path for the future, one that embraces sustainability, innovation, and accessibility as core pillars of growth. Daifuku Oceania is proud to continue its partnership through this exciting chapter, contributing to the evolution of a smarter, greener, and more connected airport precinct.
As we look ahead to the busy December travel season, the partnership between Daifuku and Gold Coast Airport remains stronger than ever. Together, we’re not just managing growth, we’re enabling it.
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<td style="width: 100%;"><img loading="lazy" decoding="async" class="wp-image-12749 alignleft" src="https://daifukuatec.com/api/asset/2025/11/GCA-2-300x225.jpg" alt="Gold Coast Airport, Queensland, Australia" width="600" height="450" srcset="https://daifukuatec.com/api/asset/2025/11/GCA-2-300x225.jpg 300w, https://daifukuatec.com/api/asset/2025/11/GCA-2-1024x768.jpg 1024w, https://daifukuatec.com/api/asset/2025/11/GCA-2-150x113.jpg 150w, https://daifukuatec.com/api/asset/2025/11/GCA-2-768x576.jpg 768w, https://daifukuatec.com/api/asset/2025/11/GCA-2.jpg 1133w" sizes="auto, (max-width: 600px) 100vw, 600px" /></td>
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In the Spotlight: AAA National Conference 2025
The upcoming <a href="https://airports.asn.au/national-conference/">Australian Airports Association (AAA) National Conference and Awards</a> will once again shine a spotlight on Gold Coast Airport as the dynamic gateway it is. Recognised five times as Best Regional Airport Australia/Pacific at the Skytrax World Airport Awards, GCA stands as a model of operational excellence and customer experience.
For many attendees travelling through the airport, Daifuku’s presence will be clear, whether it’s through front-of-house passenger technologies or the seamless movement of baggage, powered by the expertise of our local teams.
Fifteen years strong 
 
Together with Gold Coast Airport, Daifuku continues to set new benchmarks for efficiency, reliability, and innovation across the aviation landscape.
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LINKS AND ARTICLES
<ul>
<li><a href="https://daifukuatec.com/blog/gold-coast-airport-continues-15-year-partnership-with-daifuku-oceania">Gold Coast Airport Continues 15-Year Partnership with Daifuku Oceania.</a></li>
<li><a href="https://daifukuatec.com/event/australian-airports-association-aaa-national-conference-2025">Visit Daifuku Oceania at this year’s AAA 2025</a> <a href="https://daifukuatec.com/blog/gold-coast-airport-soars-to-new-heights/#more-12735" class="more-link">(more&hellip;)</a></li>
</ul>

Gold Coast Airport Soars to New Heights

If you look around most major airports these days, it’s not out of place to see a self-bag drop in use. Like many innovations, there was a period in time when we questioned how passengers would adapt to this change. However, as recent history has shown, they have proven to be a significant value-add for airports and passengers alike.
So now we find ourselves on the precipice of the future state of airport operations and the next iteration of self-bag drop use – offsite check-in.
It is known that as humans, we always seek the path of least resistance. With this in mind, will off-site check-in be the solution to our need for convenience?
Below, we begin to explore the idea of transitioning away from pure airport check-in and pose some hairy questions to the technical innovators who are looking past the traditional curb-to-gate experience.
In the hot seat of questioning is Andrew Barrett, Business Solutions Manager Digital for Daifuku Oceania. Below, he shares his insights and responses to my interrogation… I mean, thoughtful questioning.
Throughout the discussion, we unpack, in detail, the considerations for implementing off-site check-in. Many of which have been curated from industry discussions; however, we invite you to share your feedback in the comments or <a href="https://daifukuatec.com/about/contact-us">email us directly</a> with your questions.
We hope the following serves to be thought-provoking and stimulates conversation about the future of baggage handling. Enjoy!
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Kirsty Tull: What is the current approach for airports working within their existing infrastructure and traditional check-in processes to keep up with increased travel demand?
Andrew Barrett: Airports are managing increased travel demand within existing infrastructure by improving efficiency rather than expanding terminals. This includes optimising layouts, enhancing queue management, and adopting self-service technologies, like kiosks and Auto Bag Drops, to reduce pressure on manual check-in.
Self-service also supports seasonal capacity changes and operational recovery by allowing airports to quickly and flexibly allocate additional services. Airports are also leveraging data and workforce management software to forecast demand and improve staff allocation, ensuring resources are deployed where they’re most needed. Closer coordination with airlines and ground handlers enables scalable improvements without major disruptions.
KT: Studies indicate that nearly 40% of passenger complaints relate to wait times at check-in and security checkpoints. Have we seen an improvement in these figures since the implementation of self-bag drops and check-in kiosks? And, how is this being measured?
AB: Yes, there’s been a noticeable improvement in wait time-related complaints at many airports that have implemented self-service technologies such as self-bag drops and check-in kiosks.
According to IATA, their Fast Travel program, designed to improve the passenger journey through automation, has played a significant role in driving this change. The program targets six key areas of the journey, including self-check-in, self-bag tagging, self-boarding, and flight rebooking, with the goal of enhancing efficiency and reducing processing times.
Airports and airlines that have adopted Fast Travel solutions report shorter queues, improved passenger flow, and greater satisfaction. Studies have shown that self-service options can reduce check-in and bag drop times by up to 40–50%, depending on the airport’s setup.
To measure these improvements, airports now have access to sensor-based tracking, heat mapping, and video analytics that monitor queue lengths and passenger flow in real-time. This operational data is complemented by passenger satisfaction surveys (such as those from ACI and IATA). In some cases, On-Time Performance (OTP) is also used as a broader indicator of process efficiency, especially in how effectively departures are supported through faster check-in and baggage processing.
KT: What potential impact do off-site check-in processes have on the aviation industry?
AB: Offsite check-in has the potential to significantly impact the aviation industry by improving passenger experience, operational efficiency, and opening up new commercial opportunities.
By enabling passengers to check in, print bag tags, and manage ancillary services from locations such as hotels, transport hubs, cruise terminals, or other key points along the travel journey, off-site check-in reduces congestion in terminal areas and streamlines the overall passenger flow.
This shift not only enhances convenience and flexibility for travellers but also allows airports and airlines to optimise staffing and manage peak periods more effectively without requiring major infrastructure upgrades.
With current technology, deploying off-site check-in is incredibly flexible, limited only by your imagination. It allows for pop-up check-in services to be placed in high-traffic locations, such as hotels, cruise ports, or large venues, creating new business opportunities through strategic partnerships. Additionally, the concept supports the expansion of the airport campus beyond the traditional terminal footprint, incorporating satellite bag check and kiosk zones that bring the airport experience closer to the passenger.
This approach is especially valuable for regional airports and tourism-focused destinations, offering scalable, cost-effective solutions that also support contactless processing and greater resilience during periods of disruption or high demand.
KT: Can you walk me through what the transition to remote self-bag drop looks like and how an airport would integrate it into their operations? 
AB: The transition to remote self-bag drop is a strategic process that involves collaboration, planning, and a strong focus on passenger experience.
At Daifuku, our methodology emphasises co-collaboration with airport operators and airlines from the very beginning. We believe that delivering an effective solution means bringing all key stakeholders, airlines, ground handlers, IT, operations, and even security, into the conversation from the initial design phase through to deployment.
The process typically begins with a joint review of the airport’s current operating environment, future passenger growth targets, and any known constraints. From there, we work together to develop a tailored self-bag drop concept that integrates seamlessly into both terminal and potential off-site locations. This can include customer trials, usability testing, and iterative improvements based on real-world feedback. These trials allow stakeholders to observe actual passenger interactions, which helps refine placement, user interface, and processing logic, before broader rollout.
What sets our approach apart is the inclusion of advanced software, which provides real-time baggage visibility, integrates with existing departure control systems (DCS), and is compatible with a range of airport and airline systems. We also offer state-of-the-art hardware that is modular, durable, and designed with both security and passenger ease of use in mind.
For airports, the transition is not just about installing new equipment; it’s about adapting operational processes, engaging stakeholders at all levels, and future-proofing the passenger experience. Whether implemented in-terminal or at off-airport locations, like hotels or transport hubs, remote self-bag drop represents a flexible and scalable solution that aligns with the industry&#8217;s move toward more autonomous and decentralised passenger processing.
KT: What type of kiosk design is best suited to remote check-in?
AB: The <a href="https://daifukuatec.com/self-bag-tag-solutions">Tag-UX</a> kiosk is particularly well-suited for remote check-in environments, especially as more airlines encourage passengers to use their web and mobile apps for check-in, seat selection, and boarding pass issuance. The <a href="https://daifukuatec.com/self-bag-tag-solutions">Tag-UX</a><a href="https://daifukuatec.com/self-bag-tag-solutions"> </a>focuses on enabling passengers to quickly print a bag tag, allowing them to either drop their bag at a self-bag drop upon entering the airport or, where available, complete the process at a remote location with bag drop capabilities. This streamlined approach complements digital check-in behaviours and supports faster, more autonomous processing.
A key advantage of the <a href="https://daifukuatec.com/self-bag-tag-solutions">Tag-UX</a> kiosk is its smaller footprint, making it ideal for space-constrained off-site locations such as hotel lobbies, cruise terminals, transport hubs, and large public venues. Its compact and modular design allows it to be deployed easily without compromising on functionality.
The kiosk can also be configured with advanced features to suit a wide range of operational needs. These include biometric authentication, such as facial recognition, to support secure identity verification and enable touchless processing; RFID bag tag compatibility for improved baggage tracking, and visibility throughout the handling system; and multi-airline support, making it highly effective in common-use or shared environments.
With real-time integration to airline departure control systems, the <a href="https://daifukuatec.com/self-bag-tag-solutions">Tag-UX </a>also supports remote monitoring, software updates, and data analytics, helping operators maintain performance and service quality. Overall, it provides a highly scalable, flexible solution for extending check-in and bag tagging services beyond the terminal, while supporting the industry‘s move toward decentralised and passenger-driven processing models.
<div id="attachment_12589" style="width: 802px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-12589" class="wp-image-12589 size-full" src="https://daifukuatec.com/api/asset/2025/04/Tag-UX-for-article.png" alt="Tag-UX Self Bag Tag Solution" width="792" height="677" srcset="https://daifukuatec.com/api/asset/2025/04/Tag-UX-for-article.png 792w, https://daifukuatec.com/api/asset/2025/04/Tag-UX-for-article-300x256.png 300w, https://daifukuatec.com/api/asset/2025/04/Tag-UX-for-article-150x128.png 150w, https://daifukuatec.com/api/asset/2025/04/Tag-UX-for-article-768x656.png 768w" sizes="auto, (max-width: 792px) 100vw, 792px" />Tag-UX &#8211; Self Bag Tag Solution</div>
&nbsp;
KT: How does integrated airport software translate to baggage visibility when off-site?
AB: Integrated airport software ensures consistent baggage visibility, even when check-in or bag tagging occurs off-site. In these scenarios, the bag tag is issued and linked to the passenger’s record via the Departure Control System (DCS), but the Bag Source Message (BSM) may remain inactive until the bag is physically handed over at the airport. Despite the delay in BSM activation, the system maintains all the necessary data, ensuring a seamless handover once the bag enters the terminal.
When the bag is dropped at a self-service bag drop or a staffed counter, the BSM is triggered, and the bag is fully integrated into the airport’s baggage handling and reconciliation systems. This approach allows passengers and airlines to benefit from extended processing capabilities while still maintaining the same level of traceability and operational control. Integrated software bridges the gap between remote and in-terminal processes, supporting accurate baggage tracking, minimising the risk of mishandling, and enhancing the overall efficiency of the end-to-end journey.
KT: What would occur if the luggage is not conveyable?
AB: If the luggage is not conveyable, meaning it cannot be processed through the automated baggage handling system due to its size, shape, weight, or content, it is diverted to an alternative handling process. At the point of bag drop, whether at a self-service unit or a staffed counter, the system detects the bag as non-conveyable through weight or size checks and prompts the passenger or staff to redirect it.
These bags are usually taken to an oversized baggage area, where they are manually handled and security screened before being routed to the aircraft. Even though the bag bypasses the standard system, the Bag Source Message (BSM) remains active and linked to the passenger, ensuring full traceability.
In off-site check-in scenarios, passengers would still receive a bag tag. Upon arrival at the airport, instructions would direct them to the appropriate oversized baggage drop-off point. This ensures the bag is processed and tracked correctly without disrupting the overall journey.
KT: Where are bags inducted, and how do they make their way to the airport?
AB: In an off-site check-in model, bags are inducted at remote locations such as hotels, cruise terminals, or transport hubs, where passengers tag and hand over their luggage at a secure drop point. These locations are equipped with scanning and tracking systems that prepare the bags for transport.
Once accepted, bags are moved to the airport by approved logistics providers using secure handling procedures that comply with aviation security standards. Tracking is maintained throughout, with integration to the airline’s Departure Control System (DCS) and the airport’s baggage handling system (BHS).
At the airport, bags enter the baggage system through a dedicated entry point, where the Bag Source Message (BSM) is activated, if not already done. From there, bags follow the standard screening and sorting process before being loaded onto the correct flight, ensuring full visibility and security throughout the journey.
&nbsp;
The Path to Greater Passenger Convenience
For airports looking to enhance their operations, remote self-service bag drops represent a significant opportunity to streamline check-ins, optimise resource allocation, and improve passenger flow.
Daifuku’s strategic partnership model provides not only cutting-edge technology but also the expertise needed to implement, refine, and scale self-service solutions in a sustainable manner.
As air travel continues to evolve, airports that invest in automation and passenger-centric technologies will set the standard for efficiency and convenience..
The only question that remains: Are you ready to embrace the future of seamless travel?
There are many ways to connect with Daifuku.  
To explore the future of baggage handling, contact <a style="color: #5d17eb;" href="https://www.linkedin.com/in/andrew-barrett-05636564/">Andrew Barrett</a>, today.
More information: 
Learn more about Daifuku&#8217;s innovative <a href="https://daifukuatec.com/airport-technologies/self-service-technologies">self-service solutions</a> for airports and airlines. 
 
View case studies: 
<table style="border-collapse: collapse; width: 100%; height: 149px;">
<tbody>
<tr style="height: 125px;">
<td style="width: 50%; height: 125px;">
<div id="attachment_11758" style="width: 310px" class="wp-caption alignnone"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-11758" class="wp-image-11758 size-medium" src="https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-300x146.jpg" alt="Gold Coast Case Study" width="300" height="146" srcset="https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-300x146.jpg 300w, https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-1024x499.jpg 1024w, https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-150x73.jpg 150w, https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-768x375.jpg 768w, https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-1536x749.jpg 1536w, https://daifukuatec.com/api/asset/2024/04/Gold-Coast-Australia-scaled-e1744928464149-2048x999.jpg 2048w" sizes="auto, (max-width: 300px) 100vw, 300px" /><a href="https://daifukuatec.com/case-study/gold-coast-airport-self-service-bag-drop">Gold Coast Airport Case Study</a></div></td>
<td style="width: 50%; height: 125px;">
<div id="attachment_11717" style="width: 310px" class="wp-caption alignnone"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-11717" class="wp-image-11717 size-medium" src="https://daifukuatec.com/api/asset/2024/04/Brisbane-Australia-scaled-e1744928531779-300x148.jpg" alt="Brisbane Airport Self Bag Drop Solution" width="300" height="148" /><a href="https://daifukuatec.com/case-study/brisbane-airport-self-bag-drop">Brisbane Airport Case Study</a></div></td>
</tr>
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</table>

INTERVIEW: Is the future of airport check-in offsite?

Daifuku is proud to announce that its industry-first baggage hygiene technology, Bag-UX, has been successfully patented in Australia, with the patent process pending in the United States. This pioneering solution enhances baggage handling system (BHS) efficiency by identifying non-conveyable bags for removal from the system, mitigating operational disruptions. 
The concept for Bag-UX was first conceived in 2019 following discussions between Daifuku and U.S. airport personnel, who expressed concerns about non-conveyable baggage entering BHS environments.
Common baggage issues include extended handles, soft-sided bags not placed in a tub, wheels facing down or forward, absence of bag tag, or bags too close together.
Unique baggage handling challenges in the U.S., such as extensive manual handling and improper bag placement on the Front-of-House Collector conveyor, prompted the development of this innovative, AI-powered solution.
<img loading="lazy" decoding="async" class="aligncenter wp-image-12420" src="https://daifukuatec.com/api/asset/2025/04/Bag-UX-2-300x122.png" alt="Bag-UX " width="700" height="284" srcset="https://daifukuatec.com/api/asset/2025/04/Bag-UX-2-300x122.png 300w, https://daifukuatec.com/api/asset/2025/04/Bag-UX-2-150x61.png 150w, https://daifukuatec.com/api/asset/2025/04/Bag-UX-2-768x311.png 768w, https://daifukuatec.com/api/asset/2025/04/Bag-UX-2.png 987w" sizes="auto, (max-width: 700px) 100vw, 700px" />
Bag-UX utilises imaging and AI-trained models to assess baggage conveyability at the baggage drop-off stage. If a non-compliant bag is detected, the system halts the item on the conveyor, identifies the exact issue via the touchscreen display, and alerts airline staff via an intuitive HMI interface, providing specific details on the issue for quick rectification before the bag proceeds to back-of-house processing. The Bag-UX can also be installed on transfer lines or re-induction points, providing the same benefits to other areas of the baggage system.
According to the International Air Transport Association (IATA), mishandled baggage costs the aviation industry an estimated US$2.2 billion annually. 
Daifuku&#8217;s Bag-UX trials at a major U.S. airport provided key insights into baggage handling inefficiencies: 
<ul>
<li>28.13% of baggage was detected with wheels at the front, affecting proper conveyance.</li>
<li>3.11% of bags entered the system without a required transport tub.</li>
<li>22.4% of bags were placed too closely together or incorrectly positioned.</li>
</ul>
These insights demonstrate the critical need for automation and baggage screening technologies like Bag-UX to reduce mishandled baggage rates, streamline airport operations, and enhance passenger experience.
Beyond baggage conveyability, Bag-UX also incorporates an optional Intrusion Detection System, which detects human presence in the collector&#8217;s sterile zone. In the event of an intrusion, the conveyor halts and requires manual reset by an airline agent, enhancing safety and operational integrity.
Daifuku has a long-standing history of co-creation with aviation partners to contribute to the ongoing improvement and efficiency of airport operations.
Bag-UX represents a significant step in baggage handling efficiency, reducing delays and improving the passenger experience. As global aviation prioritizes automation and operations reliability, Bag-UX is poised to play a vital role in shaping the future of baggage handling.
MORE INFORMATION:
<a href="https://daifukuatec.com/about/contact-us">Contact our Business Solutions team</a> for more information on Bag-UX. 
Learn more about Dafiuku&#8217;s innovative <a href="https://daifukuatec.com/airport-technologies/self-service-technologies">self-service solutions</a> for airports and airlines.

Announcement: Daifuku’s Patented Bag-UX Technology Reduces Baggage System Disruptions

By Stu McGraw &#8211; General Manager Aviation, Daifuku Oceania 
&nbsp;
Integration Within Existing Infrastructure in the Aviation Industry 
Legacy systems — when I hear this term, it conjures the soundtrack to a suspenseful thriller. There, they sit in the shadows, haunting the dreams of every innovator in the aviation industry. These systems represent one of the most foreboding barriers to technology adoption: the challenge of integrating new technologies within existing infrastructure.
Many of these systems, dating back decades, lack the flexibility to adapt seamlessly to modern advancements. This challenge is amplified by the increasing complexity of airport operations and the critical role played by baggage handling, passenger processing, and security systems.
It would appear I&#8217;m not alone in feeling the chill of this daunting task. According to a 2024 report on Baggage IT Insights, 46% of airports cite &#8220;integration challenges with legacy systems&#8221; as a significant hurdle.
So, how do we confront and overcome this prickly problem? Let&#8217;s unfurl the layers of this issue and explore the solutions that can help the aviation industry move forward.
The Legacy System Challenge
Airports worldwide rely on legacy systems designed in an era when aviation technology was far less interconnected. These systems were engineered to handle singular tasks, such as baggage sorting, flight scheduling, or passenger check-ins, without foresight into today&#8217;s demand for cross-functional data sharing.
Meanwhile, the aviation industry has evolved into a complex web of interconnected systems, including baggage handling, biometric identification, self-service kiosks, and real-time analytics dashboards.
This evolution has exposed several challenges inherent in legacy systems:
<ul>
<li>Compatibility Issues: Older systems often use outdated communication protocols, making integration with modern solutions cumbersome or outright impossible.</li>
<li>Data Silos: Legacy systems frequently operate in isolation, impeding the seamless flow of data across departments and stakeholders.</li>
<li>Cost of Upgrades: Replacing or upgrading legacy systems involves significant financial investment, personnel training, and the risk of operational disruption.</li>
<li>Security Risks: Many older systems lack the cybersecurity features necessary to protect against modern threats, increasing vulnerability across the airport ecosystem.</li>
</ul>
Innovative Solutions for Integration
The aviation industry&#8217;s path to modernisation requires bridging the gap between legacy systems and cutting-edge technologies. At Daifuku, we are at the forefront of this effort, offering solutions that ensure smoother transitions and enhanced operational efficiency.
To provide a clear vision for integration, we must address the following questions:
<ul>
<li>Strategic Approach to Upgrades: A full system overhaul may not always be the best approach. Instead, a phased integration strategy allows airports to modernise critical components while minimising disruption. Prioritising high-impact areas ensures steady progress without overwhelming operational capacity.</li>
<li>Pragmatic Progress Over Perfection: Waiting for the perfect solution is not feasible or often not advisable. Incremental improvements provide immediate benefits while setting the stage for future enhancements. By adopting an agile mindset, we help airports embrace practical innovations that drive meaningful results without unnecessary delays.</li>
<li>Unified Data Sources for Enhanced Decision-Making: Airports generate vast amounts of data across multiple systems. By integrating these into a single, cohesive data source, we enable better decision-making, improve operational efficiencies, and enhance the passenger experience.</li>
<li>Ensuring System Compatibility and Long-Term Integration: Daifuku supports a range of legacy and modern systems, ensuring smooth integration without the need for complete infrastructure replacement. We employ middleware solutions and modular upgrades to extend the life of existing investments while adding new capabilities.</li>
<li>Leveraging Key Technologies: Cloud technology, digital twins, and <a href="https://daifukuatec.com/airport-technologies/airport-operation-systems/">Airport Operations Systems (AOS),</a> such as <a href="https://daifukuatec.com/airport-technologies/baggage-software-solutions">Daifuku&#8217;s award-winning Sym3</a> and <a href="https://daifukuatec.com/airport-technologies/airport-operation-systems">rapidsuite solution,</a> as well as predictive analytics, play crucial roles in modern airport infrastructure. By strategically implementing these tools, we enhance operational visibility, automate routine tasks, and improve overall efficiency.</li>
<li>Industry-Wide Data Exchange: Enabling seamless data sharing across airports, airlines, and regulatory bodies requires standardised formats, interoperable platforms, and collaborative efforts. Through cloud-based hubs, middleware solutions, and participation in global aviation organisations, Daifuku ensures that integrated solutions contribute to industry-wide efficiency and collaboration.</li>
<li>Proven Track Record Through Case Studies: Demonstrating the success of our solutions is crucial. We showcase real-world implementations where Daifuku has overcome integration challenges, illustrating tangible benefits and measurable improvements.</li>
<li>Global Standards and Future-Proof Compatibility: By collaborating with international organisations and industry associations (such as IATA, ACI, and ICAO), we ensure our solutions align with global best practices, regulatory requirements, and future developments, safeguarding long-term viability.</li>
</ul>
<div id="attachment_12260" style="width: 860px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-12260" class="wp-image-12260" src="https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-1024x683.jpg" alt="Sym3" width="850" height="567" srcset="https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-1024x683.jpg 1024w, https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-300x200.jpg 300w, https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-150x100.jpg 150w, https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-768x512.jpg 768w, https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-1536x1024.jpg 1536w, https://daifukuatec.com/api/asset/2025/02/Sym3-DEC-2024-MR-2-2048x1366.jpg 2048w" sizes="auto, (max-width: 850px) 100vw, 850px" />Sym3</div>
The Future of Airport Technology Integration
As airports grow and passenger expectations evolve, seamless technology integration will become increasingly critical. Emerging trends, such as biometrics, artificial intelligence, and autonomous systems, will further challenge the capabilities of legacy infrastructure.
Airports that proactively address integration challenges will be better positioned to meet these demands and deliver exceptional passenger experiences.
At Daifuku, our commitment is clear: we support airports on their journey of modernisation. By prioritising compatibility, scalability, and efficiency, we help our partners navigate integration complexities while minimising operational disruptions. Our solutions bridge the gap between the old and the new, enabling airports to embrace future technologies without compromising performance.
Integrating new technologies within existing aviation infrastructure may seem daunting, but it is far from insurmountable. With the right approach, innovative solutions, and a strategic approach, along with partners like Daifuku, the aviation industry can break free from the shadows of legacy systems and soar to new heights of efficiency and performance.
For more information about Daifuku&#8217;s projects and products, <a href="https://daifukuatec.com/about/contact-us/">contact</a> one of our Business Solutions Specialists today.

Legacy Systems: The Shadow in Aviation Progress

The Australian Airports Association (AAA) National Conference 2024, held in Brisbane, brought together aviation leaders, innovators, and stakeholders from across the region to discuss the future of the industry.
This year, we were proud to host the Daifuku Networking Lounge, a dedicated space and platform for collaboration, idea-sharing, and learning &#8211; identifying key industry priorities for 2025.
Through engaging conversations and the contributions captured on our collaborative wall, we unveiled essential themes that are driving innovation alongside the challenges requiring strategic focus to propel the aviation sector forward.
<div id="attachment_12154" style="width: 660px" class="wp-caption alignnone"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-12154" class="wp-image-12154" src="https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-300x182.jpg" alt="Stu McGraw at AAA National Conference and Industry Expo 2024" width="650" height="393" srcset="https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-300x182.jpg 300w, https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-1024x620.jpg 1024w, https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-150x91.jpg 150w, https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-768x465.jpg 768w, https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-1536x929.jpg 1536w, https://daifukuatec.com/api/asset/2024/12/AAA-2024-5B-2048x1239.jpg 2048w" sizes="auto, (max-width: 650px) 100vw, 650px" />Stu McGraw (General Manager, Aviation &#8211; Daifuku Oceania) at AAA National Conference and Industry Expo 2024</div>
<h5>Collaboration Driving Industry Insights</h5>
The written responses presented a wealth of ideas, concerns, and opportunities that reflect the pulse of the aviation industry.
The two key questions we posed were: 
<ol>
<li>What industry trends inspire you most for 2025? </li>
<li>What are your greatest industry challenges for 2025? </li>
</ol>
<h5>Industry Trends That Inspire Us</h5>
Our discussions highlighted the following core areas shaping aviation&#8217;s future and inspiring industry-wide innovation, reflecting a desire to deliver seamless, sustainable, technology-driven environments and speak to a collective ambition within our industry for a future-ready passenger experience.
<img loading="lazy" decoding="async" class="wp-image-12145" src="https://daifukuatec.com/api/asset/2024/12/Inspiring-Industry-Trends-2025-300x225.png" alt="Aviation Trends, what is inspiring the industry for 2025" width="600" height="450" srcset="https://daifukuatec.com/api/asset/2024/12/Inspiring-Industry-Trends-2025-300x225.png 300w, https://daifukuatec.com/api/asset/2024/12/Inspiring-Industry-Trends-2025-150x113.png 150w, https://daifukuatec.com/api/asset/2024/12/Inspiring-Industry-Trends-2025-768x576.png 768w, https://daifukuatec.com/api/asset/2024/12/Inspiring-Industry-Trends-2025.png 1024w" sizes="auto, (max-width: 600px) 100vw, 600px" />
In addition to these, emerging trends were identified, including:
<ul>
<li>Diversity, Equity, and Inclusion (DEI) Initiatives</li>
<li>Remote Bag Drop (Off-Site Solutions)</li>
<li>Designing New Processes</li>
<li>Accessibility Enhancements</li>
<li>Future Planning</li>
<li>Collaboration Between Airports</li>
</ul>
<h5>Industry Challenges: Turning Inspiration into Action</h5>
Interestingly, what inspires us most is also what challenges us the greatest. The conversations brought key business challenges to the forefront, underscoring the complexity of delivering innovative solutions while maintaining operational excellence, resource optimisation, and planning for long-term success.
<img loading="lazy" decoding="async" class="wp-image-12146" src="https://daifukuatec.com/api/asset/2024/12/Industry-Challenges-2025-300x225.png" alt="Aviation Trends, greatest industry challenges for 2025" width="600" height="450" srcset="https://daifukuatec.com/api/asset/2024/12/Industry-Challenges-2025-300x225.png 300w, https://daifukuatec.com/api/asset/2024/12/Industry-Challenges-2025-150x113.png 150w, https://daifukuatec.com/api/asset/2024/12/Industry-Challenges-2025-768x576.png 768w, https://daifukuatec.com/api/asset/2024/12/Industry-Challenges-2025.png 1024w" sizes="auto, (max-width: 600px) 100vw, 600px" />
Additional challenges identified include:
<ul>
<li>Staffing and Recruitment</li>
<li>Managing Customer Expectations</li>
<li>Balancing Multiple Projects and Priorities</li>
<li>Distribution Methods and ‘Good’ Business Triaging</li>
<li>Maintaining Excellence and Quality While Driving Efficiency</li>
<li>Project Delivery and Implementation of New BHS Solutions</li>
</ul>
These challenges reflect the growing complexities within the aviation sector—where innovation and progress must align with operational excellence, resource management, and future planning.
<h5>Looking to 2025: Learning, Enhancing, and Implementing</h5>
As an industry, the balance between inspiration and challenge provides a unique opportunity. The insights gathered from the AAA 2024 event reaffirm the need for purposeful action and collaboration.
By focusing on actionable goals and partnering with key stakeholders, we can shape a resilient, customer-focused, and future-ready aviation ecosystem in 2025 and beyond.
To everyone who visited the Daifuku Networking Lounge, thank you for taking the time to engage and connect. Your contributions drive our commitment to delivering industry-leading solutions that address real-world challenges and inspire future innovation.
We look forward to continuing the conversation as we work together to shape the future of aviation.
Learn more about Daifuku’s <a href="https://daifukuatec.com/airport-technologies/self-service-technologies">innovative solutions</a> for airports and airlines.
&nbsp;
&nbsp;

Shaping the Future of Aviation: Insights from AAA 2024

Johnny Luna joined Daifuku in 2021 as an Associate Project Manager and has since progressed to Project Manager, successfully managing multiple simultaneous projects under budget and on time. His portfolio of managed contracts is valued at more than $200 million.
Johnny exemplifies the standard for project managers at Daifuku and drives his assignments to closure with a high degree of accuracy and efficiency earning him recognition as one of the aviation industry’s Top 40 Under 40 in <a href="https://www.nxtbook.com/endeavor/airportbusiness/novemberdecember2024/index.php#/p/24">Airport Business</a>.
Johnny’s leadership skills and professional ethos were developed during his time in the United States Marine Corps, which included a combat deployment to Afghanistan. In 2020, Johnny was honorably discharged at the rank of Sergeant. He went on to complete his Bachelor of Science in Business Administration the same year, through Indiana University East.
He is active in the International Association of Baggage System Companies (IABSC) Young Professionals team and attends many airport conferences to remain abreast of industry standards and trends. While attending IABSC conferences, Johnny takes advantage of networking with other professionals in the Airport Baggage Handling business. Meeting suppliers, contractors, and users enables Johnny to maintain important relationships and better understand the needs of stakeholders.
As a diligent manager, Johnny is driven to succeed and progress in the industry and in his career. In 2022, he earned his Master of Business Administration (MBA) at Ball State University, and in 2023, he completed the Cornell University Certificate Program in Project Management. He subsequently became a certified Project Management Professional (PMP) through the Project Management Institute.
Johnny focuses on developing meaningful and trustworthy relationships with internal and external customers and teams. He ensures that project schedules are adhered to, maintains stakeholder buy-in, and closely monitors and corrects adherence to budgets. His customers praise his work ethic and respect his abilities.
We’re proud of Johnny’s professionalism and achievements and appreciate his contributions to the team and our customers. Congratulations to Johnny and each of the <a href="https://www.aviationpros.com/airports/article/55134843/2024-airport-business-top-40-under-40">2024 winners!</a>

Daifuku Project Manager Named Top 40 Under 40 for 2024

Growing passenger volumes is not a unique challenge; exclusive to a select handful of airports, we are all seeing the numbers rise globally. Over the next two decades, world passenger volumes are expected to increase by 3.8% per year on average, resulting in over 4 billion additional passenger journeys in 2043 compared to 2023. * 
Instrumental in terminal planning to maintain the seamless flow of passenger traffic is the increased adoption of self-service solutions &#8211; essential in reducing congestion, improving check-in efficiency, and providing travellers with a seamless start to their journey. 
In the current era of technical innovation, passengers are seeking further convenience and control over their travel experience. Within the aviation ecosystem, a solution proving as a prompt counter to passenger wait times is the Self Bag Tag Solution, or <a href="https://daifukuatec.com/self-bag-tag-solutions">Tag-UX</a> &#8211; allowing passengers to independently tag and manage their luggage at airports—providing more control over the check-in process and enhancing efficiency by reducing queuing times and streamlining operations.
Don&#8217;t let their size fool you; these micro units are as compact as they are efficient. Designed to optimise space for increased passenger volumes, they also boast serious versatility &#8211; with the ability to be utilised across multiple passenger touchpoints beyond baggage tags, including boarding pass validation checkpoints, lounge entry checkpoints, and passenger gates.
<h5>A Shift Toward Passenger Autonomy </h5>
The adoption of <a href="https://daifukuatec.com/self-bag-tag-solutions">self-service bag tag</a> systems allows passengers to print their luggage tags at dedicated kiosks, even before arriving at the airport. This development represents a significant shift towards passenger autonomy, reducing the reliance on traditional counter services.
In a recent study, 64% of passengers said that the most important factor they&#8217;d like to see improved in the travel process is shorter waiting times at the airport, with a growing preference for technologies that enable a smoother and faster travel experience. Offering the seamless self-guided experience of bag tag systems aligns with the desire for passengers to take control of a critical part of the check-in process: their luggage. Instead of queuing at check-in counters, passengers can swiftly print and attach their bag tags, eliminating potential bottlenecks and pain points. 
<h5>Reducing Operational Costs </h5>
Beyond the immediate benefits to passengers, <a href="https://daifukuatec.com/self-bag-tag-solutions">self-service bag tag</a> solutions also provide advantages to airlines and airports regarding operational efficiency and cost savings. With fewer staff needed to manage the check-in process, airports can allocate resources more effectively, focusing on other critical areas such as security, customer service, and logistics.
By leveraging data-driven decisions and automated processes, airports can enhance workflow efficiency and productivity &#8211; positioning employees at the heart of technological advancement and enabling them to concentrate on uniquely human tasks.
<h5>Adapting to the Future of Air Travel</h5>
In a bid to reduce physical touchpoints, airports and airlines have invested heavily in solutions that promote contactless interactions, and self-service bag tag systems are part of this trend. As air travel continues to surge, the demand for self-service solutions is expected to grow, not only for the convenience they offer but also for the added health and safety benefits.
For airlines and airports, investing in self-service technologies is a matter of meeting current demands and future-proofing operations in an increasingly digital and customer-centric world. The benefits of these solutions are clear: reduced congestion, lower operational costs, and, most importantly, an empowered and satisfied passenger.
The rise of self-service bag tag solutions represents a significant shift in the way airports and airlines operate, putting greater control in the hands of passengers. These systems are transforming the check-in process, reducing queues, and enhancing passenger satisfaction.
As the aviation industry continues to evolve, self-service solutions will play a central role in shaping the future of air travel, empowering passengers to enjoy a smoother and more autonomous journey.
<a href="https://daifukuatec.com/self-bag-tag-solutions">Learn more</a> about Daifuku&#8217;s self-bag tag solutions or for a conversation about the unique requirements of your airport, <a href="https://daifukuatec.com/about/contact-us">speak to one of our regional Business Solutions Team members today</a>. 
*<a class="editor-rtfLink" href="https://www.iata.org/en/iata-repository/publications/economic-reports/global-outlook-for-air-transport-june-2024-report/" target="_blank" rel="noopener"> IATA Global Outlook for Air Transport June 2024 report</a>

Empowering Passengers: Self-Service Bag Tag Solutions

<h5>As the holiday season fast approaches and travel plans get underway, ensuring your plans start without a hitch often comes down to one simple factor: your luggage. What you pack and how you manage your baggage can lead to smooth sailing or unexpected disruptions.</h5>
It&#8217;s a common sight at airports: brightly coloured ribbons, large tags, or plush toys attached to suitcases to help travellers quickly spot their luggage. While these additions are made with good intentions, they can inadvertently cause problems during the baggage handling process.
Loose items can become tangled in conveyor belts or block sorting sensors, leading to jams or delays. According to a study conducted by Daifuku of over 82,400 bags assessed before being inducted into the baggage handling system (BHS), 4.83% of bags were deemed &#8216;poor hygiene&#8217;, which can include loose straps, extended handles or attached objects, like ribbons, to name a few. Daifuku’s Bag-UX AI detection learns from thousands of bags and improves over time. Trials have shown that Bag-UX reduces mishandled luggage significantly, offering the opportunity to address these before they cause further problems.
In a 2024 study, in 2023, passenger traffic volumes peaked. There were 5.2 billion passengers during the year, so there was a steep 10% rise in the total number of mishandled bags, approximately 6.9 bags per thousand passengers. 
<h5>The Role of Daifuku&#8217;s Bag-UX System</h5>
Airports and airlines are constantly upgrading their baggage handling systems to prevent mishandled luggage. Daifuku&#8217;s Bag-UX is a key player in this effort. It uses advanced AI-powered machine vision to detect issues with baggage. The system is designed to identify and flag luggage that may cause problems, such as:
<ul>
<li>Soft-sided bags that require tubs</li>
<li>Bags with extended handles or loose wheels</li>
<li>Multiple bags too close together on the belt</li>
</ul>
Bag-UX detects these issues and stops the belt when necessary, alerting an operator via a touchscreen interface to correct the problem. By minimising poor baggage hygiene, the Bag-UX solution reduces the chances of jams in the system, keeping the baggage flow smooth and reducing the risk of mishandled luggage.
<h5>Ensure your luggage doesn&#8217;t hold up your holiday</h5>
For even the frequent flyer, understanding what not to check in, how to pack smartly, and ensuring your luggage is conveyable will start your holiday on the right foot. Daifuku’s Operations and Maintenance teams work in the hub of airports – the baggage handling system, witnessing a wide assortment of items being inducted into the system&#8230;and not. Below are some of their top tips.
<ol>
<li>Loose Straps and Handles: If you have extendable handles, ensure they are retracted before checking in your luggage. Baggage handling systems can snag on these parts, leading to delays.</li>
<li>Soft-Sided Bags and Boxes: If not correctly packed or placed in tubs, soft-sided luggage can cause conveyor jams. This is especially true if the bag is overfilled and has an irregular shape.</li>
<li>Ribbons and Tags: Many travellers attach ribbons, scarves, or other identifiers to their luggage to make it easier to spot. While this is an excellent idea in theory, these items can get caught in the conveyor system, potentially causing a jam or damaging your luggage. Instead, choose brightly coloured luggage or use a luggage cover to distinguish your bag.</li>
<li>Non-Standard Attachments: Be mindful of anything extra you attach to your bag. External pouches, keychains, or non-standard luggage tags are prone to getting stuck in airports&#8217; automated systems for sorting baggage.</li>
</ol>
<h5>Top Tips for Pack-Friendly Baggage</h5>
<ol>
<li>Use Standard Bags: Stick to regular-shaped luggage with firm sides. Soft-sided bags may require additional handling and can lead to conveyability issues.</li>
<li>Keep Handles Retracted: Extended handles or loose wheels can confuse conveyor sensors and stop the baggage flow. Ensure handles and straps are tucked away properly.</li>
<li>Avoid Overstuffing: Bags that bulge or lose their shape may not sit properly on conveyor belts, increasing the likelihood of jams or delays.</li>
<li> Label Your Bags Discreetly: While having your bags easily identifiable is important, use subtle luggage tags that don&#8217;t interfere with automated systems. A well-placed, low-profile tag can help distinguish your bag without causing issues.</li>
<li> Pack Smartly: Distribute weight evenly in your bag to maintain its shape and avoid overfilling. Check that handles and straps are secured, and the bag isn&#8217;t lumpy or misshaped.</li>
<li>Check with Your Airline: Before packing, review your airline&#8217;s baggage guidelines. Every carrier has different size and weight limits, and some may also impose restrictions on checked items.</li>
</ol>
Holiday travel should be all about relaxation, not worrying about your luggage. By following these simple guidelines and staying mindful of your baggage&#8217;s conveyability, you can prevent many common mishaps. 
Daifuku&#8217;s Bag-UX system is making strides in revolutionising how airports handle baggage, ensuring that travellers and airlines experience fewer disruptions. As you prepare for your next holiday, remember that a little attention to detail in your packing process can make all the difference. Keep it simple, avoid over-the-top luggage additions, and enjoy a stress-free trip!
For more information on Daifuku’s Bag-UX AI technology, <a href="https://daifukuatec.com/about/contact-us">speak to</a> one of our <a href="https://daifukuatec.com/about/contact-us">Business Solutions Team members</a> today.
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<a style="font-size: 16px;" href="http://www.daifuku.com">www.daifuku.com</a>

The Ultimate Guide for Holiday Travel: Avoiding Baggage Mishaps

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<h6>New Chapter Begins as Daifuku Oceania and Gold Coast Airport Strengthen 15-Year Operations Partnership.</h6>
Daifuku Oceania is proud to announce the renewal of its long-standing partnership with Queensland Airports Limited (QAL) and Gold Coast Airport (GCA) as the awarded contractor for the operations and maintenance of the airport&#8217;s baggage handling system (BHS), aerobridges, and self-bag drop units.
This renewed agreement further strengthens the 15-year relationship between Daifuku and GCA, solidifying Daifuku&#8217;s role in ensuring the airport&#8217;s operational efficiency and continued growth.
As part of the agreement, Daifuku will provide round-the-clock support for Gold Coast Airport&#8217;s baggage handling system, overseeing the seamless baggage flow. The contract also extends to maintaining the airport&#8217;s aerobridges and self-service passenger solutions units, further streamlining passenger experience and reinforcing operational reliability.  Corrective and preventative maintenance measures will be employed across all systems, ensuring safe, high-quality, and reliable service to all airlines and passengers.
As the country’s sixth busiest airport, Gold Coast Airport currently welcomes more than 6.2 million passengers a year and contributes $514 million to the local economy.
&#8220;We are honoured to continue our partnership with Gold Coast Airport and QAL,&#8221; said Therese Revell, Executive General Manager, Operations and Maintenance at Daifuku Oceania. &#8220;Our commitment to operational excellence and providing a seamless passenger experience remains stronger than ever as we support the airport&#8217;s growing infrastructure. This contract renewal is a testament to Gold Coast Airport&#8217;s trust in Daifuku and our ability to deliver reliable, uninterrupted service.&#8221;
As a global leader in airport operations and maintenance, Daifuku is poised to build on its legacy with Gold Coast Airport, ensuring the continuous delivery of operational excellence and an enhanced passenger journey.
The Gold Coast Airport baggage handling system has been designed to ensure optimal baggage flow through automated services, featuring a streamlined design prioritising efficiency and safety.
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About Daifuku Oceania
Daifuku Oceania is a leader in automation, specialising in the design, manufacture, installation, and operation of automated systems for airports, logistics, and warehouses.
The company&#8217;s local O&amp;M team, comprising over 250 personnel across Australia, New Zealand, and Japan, is supported by Daifuku&#8217;s global network of more than 2,000 aviation O&amp;M professionals.
Daifuku&#8217;s commitment to operational excellence is unmatched, with more than 100 baggage handling systems and 200 aerobridge systems are supported globally. The company leverages predictive and condition-based monitoring to drive continuous improvement, maximising asset uptime and enhancing operational performance for its partners.
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<a style="font-size: 16px;" href="http://www.daifuku.com">www.daifuku.com</a>

Gold Coast Airport Continues 15-Year Partnership with Daifuku Oceania

1. Passenger Traffic Recovery and Growth
2024 has seen a strong rebound in air traffic as borders remain open and pent-up travel demand is unleashed. Following years of disruption, Australia and New Zealand have benefited from the resurgence in international and domestic travel, supported by increased leisure and business travel. According to IATA forecasts, global aviation is expected to fully recover by 2025, but the Oceania region has outperformed these expectations, with many airports reporting traffic levels approaching pre-pandemic volumes.
Australia&#8217;s major airports, including Sydney, Melbourne, and Brisbane, have been working at near-capacity, while New Zealand&#8217;s Auckland Airport has recorded a notable uptick in trans-Tasman travel.
2. Challenges in Operational Capacity
Despite strong demand, operational challenges have surfaced. Labour shortages continue to impact ground services and airline staffing, with many employees having exited the industry during the pandemic.
Airports are also grappling with congestion, as infrastructure developed before the pandemic is now under strain from the rapid recovery, particularly throughout regional Australia, underscoring the need for investment in infrastructure and modernisation.
With the influx of passenger activity and resourcing demands, airports are increasingly looking to automation as a means to aid passenger flow and alleviate pain points.
The Asia Pacific region is projected to experience the fastest growth in passenger traffic globally, with an annual increase of 4.5% from 2019 to 2040. By 2040, the region&#8217;s passenger numbers are expected to exceed 4 billion, accounting for over half of global demand. This rapid growth highlights the region&#8217;s expanding role in the aviation industry, positioning it as a critical hub for future air travel.
3. Sustainability and Green Aviation Initiatives
Sustainability is at the forefront of aviation agendas across Australia and New Zealand. Both countries are increasingly committed to achieving net-zero carbon emissions by 2050, aligning with international aviation targets.
Australia is advancing its roadmap to sustainable aviation fuel (SAF) usage, with plans to increase the production and use of SAF to 10% by 2030. New Zealand&#8217;s aviation industry is similarly focused on decarbonisation. Additionally, there are growing calls for more carbon offset programs and electrification of ground services at airports across both nations.
In other areas of the airport, such as baggage handling, initiatives are underway to incorporate non-carcinogenic materials in the production process to minimise hazardous waste. Additionally, high-efficiency motors and energy-saving features in control systems are being utilised to reduce power consumption.
A recent industry report stated that in 2024, 64% of passengers are willing to pay up to 10% more on their ticket price to offset carbon emissions, up from 53% in 2023. Only one in seven would not pay anything extra, while a growing number are open to spending 30% or more. Younger and female travellers show a significantly higher willingness to contribute. Despite economic pressures, the average additional amount passengers are willing to pay remains at 10.8%. Moreover, 58% would accept a longer flight for a 25% lower carbon footprint, and 81% are willing to travel lighter to reduce emissions, reflecting a strong commitment to sustainable aviation.
4. Technological Innovations in Airports and Passenger Experience
The rise of digital transformation is shaping the future of aviation in Australia and New Zealand. Technologies like biometrics, AI-powered customer service, and automated baggage handling systems are enhancing operational efficiency and passenger experiences.
Self-service technologies are becoming more prominent, driven by the shift towards touchless travel experiences. This includes increased use of mobile apps for ticketing, baggage check-ins, and security clearances. The success of these initiatives has led to a strong push towards end-to-end digital solutions in both nations.
The continued rise of self-service kiosks, automated bag drop solutions, and mobile check-ins have transformed the passenger experience. Airports are investing in scalable technologies to meet the evolving needs of both airlines and passengers. Daifuku&#8217;s self-bag drop solutions have been a pivotal technology adopted by airports in both Australia and New Zealand to improve throughput and reduce congestion.
The success of these initiatives has led to a strong push towards end-to-end digital solutions in both nations.
5. Regulatory and Government Initiatives
The governments of both countries have been proactive in addressing aviation challenges. In Australia, the Civil Aviation Safety Authority (CASA) continues to regulate operational safety while simultaneously promoting innovation.
Investment in Infrastructure: The Australian and New Zealand governments have announced several infrastructure investments in 2024, focusing on expanding airport capacity and supporting regional connectivity. Notable investments include upgrades to regional airports in New South Wales, Queensland, and South Australia. New Zealand&#8217;s Ministry of Transport has also allocated funds for regional airport development, enhancing domestic travel opportunities and supporting the tourism sector.
The Australian Government&#8217;s Aviation White Paper Towards 2050 announced a $40 million investment over three years to extend the Regional Airports Program. This funding will enhance safety and connectivity at regional airports while expanding to support infrastructure upgrades at regional aerodromes, preparing them for future demands.
The aviation sectors in Australia and New Zealand are entering a new era of innovation and recovery. While challenges such as labour shortages and infrastructure constraints persist, the region is embracing cutting-edge technology and sustainability initiatives to position itself for long-term success. With growing passenger demand, a focus on green aviation, and a commitment to future-proofing infrastructure, Australia and New Zealand are set to play a pivotal role in shaping the future of global aviation.
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References: 
<ul>
<li>IATA, &#8220;Air Passenger Forecasts 2024.&#8221;</li>
<li>IATA, “Global Outlook for Air Transport &#8211; A local sweet spot”</li>
<li>IATA, &#8220;Digital Transformation in Aviation 2024.&#8221;</li>
<li>SITA, “Passenger IT Insights”</li>
<li>Auckland International Airport, &#8220;Passenger Traffic and Infrastructure Report 2024.&#8221;</li>
<li>Australian Airports Association, &#8220;Western Sydney International Airport: Project Overview.&#8221;</li>
<li>Sustainable Aviation Fuels Australia, &#8220;SAF Targets and Roadmap.&#8221;</li>
<li>The Australian Government&#8217;s “Aviation White Paper Towards 2050”</li>
<li>Aviation Australia, &#8220;Challenges and Growth Opportunities: Talent and Supply Chain 2024.&#8221;</li>
</ul>

State of Aviation in Australia and New Zealand: 2024 Overview

By Kodie Howarth &#8211; Port Manager, Daifuku Oceania 
Daifuku Oceania&#8217;s Preventative Maintenance Approach
In the fast-paced world of airport operations, ensuring the seamless functionality of complex systems is paramount. Daifuku Oceania has pioneered the integration of Supervisory Control and Data Acquisition (SCADA) systems to enhance airport operational efficiency, reliability, and safety. This article explores the significance of SCADA systems in airport operations and highlights the benefits of innovative maintenance strategies.
The Relevance of SCADA Systems in Airport Operations
SCADA systems are integral to modern airport operations, providing a centralised platform for monitoring and controlling various subsystems. These systems collect real-time data from equipment such as baggage handling systems (BHS), elevators, escalators, and HVAC systems, allowing operators to make informed decisions swiftly. SCADA&#8217;s comprehensive visibility into airport operations enhances situational awareness and operational control.
Benefits of Integrating SCADA Systems
Real-Time Monitoring and Control
The primary advantage of SCADA systems lies in their real-time monitoring and control capabilities. By providing instant access to critical data, SCADA systems enable operators to detect and address issues promptly, minimising downtime and disruptions. This real-time data also supports predictive maintenance, allowing for the identification of potential failures before they occur.
Improved Decision-Making Processes
SCADA systems facilitate data-driven decision-making by aggregating and analysing data from various sources. They provide a holistic view of airport operations and empower operators to make strategic decisions that enhance efficiency and safety. Data from your SCADA system can optimise resource allocation, streamline workflows, and improve passenger experiences.
Enhanced Operational Efficiency
Integrating SCADA systems can significantly enhance operational efficiency by automating routine tasks and processes. Automated alerts and notifications enable quick responses to anomalies, reducing the need for manual interventions. Moreover, SCADA systems can coordinate the activities of different subsystems, ensuring harmonious operation and minimising the risk of conflicts.
Benefits of Mobile SCADA
The adoption of mobile SCADA solutions represents a significant advancement in airport operations management. Mobile SCADA allows maintenance personnel to access real-time data and control systems from handheld devices, improving flexibility and response times. This mobility ensures that critical issues are addressed promptly, regardless of the maintenance team&#8217;s location within the airport.
Integration of Technology and Expertise
Daifuku Oceania&#8217;s maintenance model exemplifies the synergy between cutting-edge technology and extensive expertise. Automated, data-driven solutions have revolutionised airport maintenance. Enhanced data collection and remote monitoring capabilities are central to high-level maintenance services.
Predictive Maintenance 
Daifuku Oceania&#8217;s dedication to innovation is demonstrated by our integration of predictive maintenance measures.
<ul>
<li>By analysing data from Variable Speed Drives (VSDs), such as torque, power, and current, potential failures in BHS components can be predicted accurately. Our results indicate that this approach significantly reduces unplanned maintenance costs and improves system reliability, enabling proactive interventions and enhancing operational efficiency and cost-effectiveness.</li>
<li>Visual Thermal Inspections, Advanced thermal imaging cameras like the FLIR E76 underscore Daifuku Oceania&#8217;s proactive maintenance approach. These cameras thoroughly assess electrical and mechanical systems, identifying potential issues before they escalate. This proactive approach not only enhances safety but also ensures uninterrupted airport operations.</li>
</ul>
Integrating SCADA systems in airport operations represents a transformative approach to enhancing efficiency, reliability, and safety. Daifuku Oceania&#8217;s innovative maintenance strategies, underpinned by SCADA technology, demonstrate the potential of real-time monitoring and predictive maintenance. By leveraging advanced technologies and expertise, Daifuku Oceania ensures that airport systems operate seamlessly, providing a superior passenger experience and setting new standards in operational excellence.
Important links
<ul>
<li><a href="https://daifukuatec.com/about/contact-us">Speak to one of our experienced team today.</a></li>
<li><a href="https://daifukuatec.com/airport-technologies/baggage-software-solutions">Learn more about Daifuku&#8217;s SCADA systems.</a></li>
</ul>

Enhancing Airport Operations with SCADA Systems

By Kodie Howarth &#8211; Port Manager, Daifuku Oceania 
Enhancing Airport Operations through Comprehensive Operations and Maintenance Services
As the aviation industry continues to evolve, the importance of efficient, reliable, and seamless airport operations cannot be overstated. Daifuku Oceania&#8217;s award-winning Operations and Maintenance (O&amp;M) services stand out in this dynamic environment, providing unparalleled support to airports across Australia, New Zealand, and Japan.
By leveraging our extensive expertise and integrated technological solutions, we offer a holistic approach to airport operations and maintenance, ensuring optimal performance and safety. Our commitment to excellence is underscored by our ISO 45001 accreditation, a testament to our adherence to the highest safety management standards.
Integrated Solutions for Airport Operations and Maintenance
Daifuku Oceania&#8217;s O&amp;M services encompass a wide range of maintenance solutions tailored to the unique needs of airport infrastructure. Our services extend beyond conventional baggage handling systems (BHS) to include passenger boarding bridges, ground support equipment (GSE), advanced visual docking guidance systems (AVDGS), and airfield lighting.
This comprehensive approach ensures that all critical airport systems are maintained to the highest standards, minimising downtime and enhancing operational efficiency.
One of the key advantages of partnering with a single service provider is the seamless integration of maintenance activities. By consolidating services under one umbrella, airports benefit from streamlined operations, reduced administrative overhead, and enhanced coordination. Our field service technicians, engineers, and support staff work collaboratively to deliver end-to-end maintenance solutions, ensuring that every aspect of airport operations runs smoothly.
Our extensive integrated service offering provides a scalable framework for partners to create financial efficiencies in their supply chain network. Our dynamic service offering supports airports in optimising operations, reducing costs, and enhancing overall productivity. This holistic approach
Synergies in Daifuku&#8217;s Service Delivery
Our integrated service delivery model is designed to create a unified approach that drives operational excellence. For instance, using advanced thermal imaging cameras allows us to conduct visual thermal inspections that identify electrical and mechanical faults before they become critical. This proactive approach not only enhances safety but also prevents costly disruptions.
Comprehensive Maintenance Services
We understand that the efficiency of airport operations hinges on the reliability of its systems. Our comprehensive maintenance services are designed to support every aspect of airport infrastructure. Our O&amp;M team, comprising over 250 employees across Australia, New Zealand, and Japan, is equipped to handle a wide range of maintenance activities, including:
Operational Support and Maintenance
Daifuku Oceania&#8217;s commitment to excellence extends to every aspect of our service delivery. Operational support teams address any issues that may arise, from bag jams and faults to outages of APAL equipment. We provide planned preventative maintenance, ensuring that all systems are regularly checked and maintained to prevent unexpected failures.
Our standard services include monthly maintenance checklists, detailed plans and reports, tagging and testing services for airport-owned equipment, and electrical maintenance support across airport infrastructure. We actively maintain live asset registers for the BHS and other critical systems and ensure that consumables and spare parts are always available.
As a company, we are committed to enhancing the efficiency and reliability of baggage handling systems (BHS) through comprehensive stakeholder training. Our &#8216;Smooth-Move&#8217; training program is meticulously designed to equip all stakeholders involved in BHS operations with the knowledge and skills necessary to ensure optimal bag presentation. By focusing on every stage of the baggage journey, from check-in to screening and sortation, this training aims to facilitate the seamless induction of baggage into the system. The program emphasises best practices and operational excellence to minimise disruptions, enhance system performance, and ensure a smooth and efficient baggage handling process, improving overall passenger experience and operational efficiency.
Predictive and Preventative Maintenance
<ul>
<li>Thermal Imaging: Daifuku conducts thorough electrical and mechanical systems assessments using state-of-the-art thermal imaging technology, identifying potential issues before they escalate.</li>
<li>Asset Data Analysis: Our advanced data analysis capabilities, including proprietary software, Sym3, allow us to monitor and assess the performance of various airport systems, ensuring optimal functionality and longevity.</li>
</ul>
Add Value Services
<ul>
<li>Airfield Ground Lighting (AGL) and Emergency Testing: Daifuku provides comprehensive maintenance and testing services for airfield ground lighting systems, ensuring they function flawlessly in all conditions.</li>
</ul>
Daifuku&#8217;s maintenance strategy is built on a predictive and preventative maintenance foundation. By conducting regular, scheduled maintenance, we ensure that all systems remain in optimal condition, preventing equipment failures and minimising downtime. Our responsive maintenance services guarantee rapid response to any issues, maintaining operational efficiency and reducing the impact of disruptions.
Through continuous performance monitoring, we can make real-time adjustments to address deviations from established KPIs, ensuring airport operations remain smooth and efficient. This proactive approach allows us to provide superior ongoing support, maintaining the seamless flow of passengers and baggage through the airport.
About Daifuku Oceania 
Daifuku Oceania is a subsidiary of Daifuku, a renowned global leader in material handling automation, self-service technology, and intralogistics solutions. Our rich collective history of over 100 years dates back to Daifuku&#8217;s establishment in Osaka, Japan.
Daifuku Oceania is dedicated to delivering superior O&amp;M services that enhance the efficiency and reliability of airport operations. Our comprehensive maintenance solutions, integrated service delivery model, and commitment to leveraging advanced technologies set us apart as a total service provider. 
Focusing on predictive and preventative maintenance, we ensure that every aspect of airport infrastructure is maintained to the highest standards, supporting the seamless flow of passengers and baggage. Our ISO 45001 accreditation further underscores our commitment to safety and excellence, making Daifuku the trusted partner for airports worldwide. 
Speak to one of our experienced team today.
Contact
<a href="https://www.linkedin.com/in/therese-revell-92431738/">Therese Revell</a> &#8211; Interim Executive General Manager Client Operations
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Synergies as a Total Service Provider

Operational Cost Reductions
Traditional baggage check-in processes are proven to be labour-intensive and require substantial staffing. Self-bag drop systems automate this process, allowing passengers to check in their luggage independently. This shift provides a redirection shift for staff, enabling them to provide high-level customer service to passengers while improving efficiency. According to the Airports Council International (ACI), airports that have implemented SBD systems have seen a reduction in traditional staffing requirements by up to 50%, resulting in substantial cost savings and enabling airports to reallocate resources to other critical areas, further enhancing operational efficiency​ (<a href="https://aci.aero/2023/04/11/airports-ramp-up-digital-technology-investments-to-meet-demands-of-air-travel-recovery/">ACI World)​​ (International Air Transport Association</a>)​.
Minimising Mishandled Baggage
Mishandled baggage is a costly issue for the aviation industry. The International Air Transport Association (IATA) estimates that mishandled baggage incidents cost the industry approximately $2.5 billion annually. SBD systems address this problem by utilising advanced scanning and tracking technologies that ensure accurate baggage processing. These systems significantly reduce human error, leading to a 30% decrease in mishandled baggage incidents at airports using this technology​ (<a href="https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/transforming-the-travel-experience-how-airports-are-getting-congested-and-what-are-the-possible-solutions/">International Air Transport Association</a>)​.
Enhanced Passenger Experience
Self-bag drop systems benefit passengers with shorter wait times and a more efficient check-in process. For example, airports using SBD systems have reported that passengers are checked in 12-15 minutes faster compared to traditional methods, and queue times have been reduced by an average of 10 minutes​ (<a href="https://www.internationalairportreview.com/article/105098/what-self-service-means-for-the-future/">International Airport Review</a>)​. This efficiency translates into higher passenger satisfaction, as evidenced by improved Airport Service Quality (ASQ) scores.
Improving Baggage Hygiene
Baggage hygiene (the suitability of a passenger&#8217;s bag to be processed by the baggage handling system without causing delays or damage) is improved by self-bag drop systems by incorporating checks that ensure bags meet specific criteria before they are accepted. Utilising cutting-edge artificial intelligence technology, these systems can automatically identify issues such as oversized, overweight, or poorly packed bags, preventing them from entering the system and causing disruptions. This proactive approach reduces the risk of baggage jams and equipment damage, further optimising the handling process​ (<a href="https://daifukuatec.com/blog/the-total-cost-of-ownership-with-baggage-handling-systems">Daifuku</a>)​.
Case Studies and Future Outlook
Airports worldwide have successfully implemented SBD systems and witnessed remarkable results. For instance, Melbourne Airport integrated Daifuku&#8217;s Drop-UX self-bag drop system, which increased check-in capacity by up to 20% within the same terminal footprint, resulting in smoother baggage processing and lower operational costs​. <a href="https://daifukuatec.com/case-study/melbourne-airport-self-bag-drop">Read the complete case study.</a>
<div id="attachment_11837" style="width: 310px" class="wp-caption alignnone"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-11837" class="size-medium wp-image-11837" src="https://daifukuatec.com/api/asset/2024/08/SBD-Drop-UX-P-Series-300x200.jpg" alt="Melbourne Airport Self Bag Drop " width="300" height="200" srcset="https://daifukuatec.com/api/asset/2024/08/SBD-Drop-UX-P-Series-300x200.jpg 300w, https://daifukuatec.com/api/asset/2024/08/SBD-Drop-UX-P-Series-150x100.jpg 150w, https://daifukuatec.com/api/asset/2024/08/SBD-Drop-UX-P-Series-768x512.jpg 768w, https://daifukuatec.com/api/asset/2024/08/SBD-Drop-UX-P-Series.jpg 886w" sizes="auto, (max-width: 300px) 100vw, 300px" />Melbourne Airport Self Bag Drop</div>
The adoption of self-bag drop systems is fast becoming a standard practice globally. As technology continues to advance, these systems will become even more efficient and user-friendly, further improving operational efficiency and passenger satisfaction.
Self-bag drop systems represent a significant leap forward in optimising baggage handling operations. By reducing operational costs, minimising mishandled baggage incidents, and enhancing baggage hygiene, these systems offer a comprehensive solution to some of the aviation industry&#8217;s most pressing challenges. As more airports adopt this technology, the future of baggage handling looks promising, with efficiency and passenger satisfaction taking flight together.
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Author: Stu McGraw, General Manager Aviation (Sales), Daifuku Oceania
Contact 
Email   <a href="stu.mcgraw@daifukuoc.com">stu.mcgraw@daifukuoc.com</a> 
Phone  +61 4 78 408 933
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Efficiency Takes Flight: Optimising Baggage Handling Costs with Self Bag Drop Systems

Efficiency and data management are paramount in the dynamic realm of airport operations. Daifuku, a pioneer in material handling and automation solutions, has introduced its innovative Rapid Hub Solution, reshaping the landscape of airport operational management.
Advanced Data Management
rapidhub serves as the single interface point for integrated subsystems (see Figure 1) and external data sources. This streamlined approach simplifies interfacing requirements, harmonises data flow models, and validates competing data sources, ensuring a cohesive and accurate representation of operational information. The database optimises airport operational efficiency and responsiveness by transmitting real-time data updates to dependent subsystems. 
Streamlined Data Integration
At the heart of Daifuku‘s rapidsuite solution lies rapidhub, a sophisticated platform designed to collect, store, and distribute data from diverse sources, including airline scheduling systems, terminal resource capacity tables, immigration statistics, passenger flow measurements, and more. rapidhub represents the administrative backbone of the airport ecosystem, integrating various functionalities such as flight scheduling, resource allocation, and passenger information dissemination tailored to each terminal‘s specific needs, enabling targeted marketing opportunities, insight, and targeting marketing for increasing revenue-enhanced revenue streams.
<div id="attachment_11678" style="width: 810px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" aria-describedby="caption-attachment-11678" class="wp-image-11678" src="https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-300x169.png" alt="Daifuku rapidhub solution" width="800" height="450" srcset="https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-300x169.png 300w, https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-1024x576.png 1024w, https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-150x84.png 150w, https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-768x432.png 768w, https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-1536x864.png 1536w, https://daifukuatec.com/api/asset/2024/04/rapidhub-overview-2048x1152.png 2048w" sizes="auto, (max-width: 800px) 100vw, 800px" />Daifuku rapidhub solution</div>
Key Features
1. Data Repository 
Utilises an industry-leading, enterprise-grade relational database, ensuring robustness and scalability.
2. Seamless Integration 
Collects, sorts, coordinates, redirects, and retrieves information from diverse sources, facilitating seamless data integration. Manages the interaction between integrated subsystems, ensuring smooth communication and data exchange.
3. Enhanced Security 
A cutting-edge database solution meticulously designed to adhere to the rigorous standards set by the International Air Transport Association (IATA). As an ISO 270001-certified company, data is safeguarded with the utmost care and diligence, ensuring unparalleled security measures.
4. Flexible 
Explore the versatility of rapidhub, empowering airports to tailor their systems to meet their unique needs. With a suite of customisable modules, including rapidfids (Flight Information Display System), rapidengage (Content Management System), rapidplan (Resource Management System), and rapidnsight (Analytics), airports can seamlessly integrate additional functionalities as required, streamlining operations with ease.
5. Adaptive Hosting 
rapidhub offers unparalleled flexibility with on-premise, cloud-based, or hybrid hosting options. Whether you prefer the familiarity of on-site infrastructure or the scalability of cloud-based solutions, rapidsuite effortlessly adapts to diverse airport requirements, ensuring seamless integration with existing infrastructure.
Enhanced Operational Efficiency
By harnessing advanced data integration, Daifuku‘s rapidhub solution enables airports to enhance operational efficiency, minimise delays, and improve the passenger experience. Real-time visibility into critical operational metrics empowers airport staff to make informed decisions, optimise resource allocation, and proactively address potential bottlenecks, ensuring smoother operations during peak hours or unforeseen circumstances.
Daifuku‘s rapidhub solution is central to airport operational management. Fortified with advanced data integration capabilities, it represents a paradigm shift, playing a pivotal role in shaping the future of air travel, risk mitigation, and seamless end-to-end operations.
For more information about Daifuku’s rapidhub speak to one of our Business Solution Specialists.

rapidhub: Revolutionising Airport Operations with Advanced Data Integration

Transforming Passenger Experience and Driving Revenue for Airports
In today&#8217;s fast-paced world, airports serve as crucial hubs facilitating global connectivity. Ensuring a seamless and pleasant experience for passengers has become a top priority for airports worldwide. Central to this goal is the effective management and communication of flight information.
Traditionally, this was achieved through static displays and announcements. However, with technological advancements, airports are now turning to intuitive flight information displays to revolutionise the passenger experience while boosting revenue streams. Among the pioneers in this field, Daifuku stands out as a leader in providing innovative solutions tailored to meet the evolving needs of modern airports.
 
Where Information Meets Innovation
Introducing Daifuku&#8217;s rapidfids, our cutting-edge solution is revolutionising real-time information distribution with over 10,500 active displays worldwide. Seamlessly integrating with diverse airport infrastructures, including flight displays, check-in counters, boarding gates, visual paging systems, carousels, and other passenger and operational information.
Our innovative solution streamlines the management of FIDS devices across any airport layout. Uploading your unique airport layout allows all FIDS devices to be effortlessly maintained and monitored, regardless of complexity. With its advanced rich-media capabilities, rapidfids provides unparalleled control over passenger communication, ensuring timely and relevant updates.
 
Seamless Integration 
Seamlessly integrating with diverse airport infrastructures, rapidfids ensures optimal functionality and efficiency, providing unparalleled convenience and peace of mind to aviation stakeholders.
Our latest release of rapidfids has eliminated the need for individual display controllers (GMCs), removing additional overheads, maintenance costs and barriers to implementation.
This latest contemporary change in architecture means all displays are securely connected to our WebFIDS, remotely storing content in the cloud and streaming content directly to the designated display.
Enhanced Experience
One of the primary objectives of intuitive flight information displays is to enhance the passenger experience from the moment they step foot in the airport. These displays leverage intuitive interfaces, dynamic content, and real-time updates to provide passengers with relevant and easily accessible flight information. Gone are the days of deciphering cryptic flight boards or relying solely on airport staff for assistance. With intuitive displays, passengers can locate their flight status, gate information, and boarding times, navigating through the airport terminals effortlessly.
Displays are designed to be highly interactive, with particular attention given to colour theory and graphics, combining both airport branding and vital visual cues.
Passengers can seamlessly access critical details when filtering information on airlines, destinations, or departure times. This functionality reduces stress and uncertainty, empowering passengers to make informed decisions throughout their journey.
Thibaut Caplain, Executive General Manager of Software at Daifuku Oceania, emphasises the significance of colour theory and graphics in designing intuitive displays, stating, &#8220;Effective use of colour theory and graphics is paramount in creating visually appealing and easy-to-understand flight information displays. Working with specialists in this field is essential to ensure that the design elements align with the airport&#8217;s branding and enhance the overall passenger experience.&#8221;
Driving Revenue for Airports
In addition to enhancing the passenger experience, intuitive flight information displays present lucrative opportunities for airports to drive revenue. By leveraging digital signage technology, airports can deliver targeted advertisements, promotions, and sponsored content directly to passengers via these displays. For instance, airlines can promote upgrades, lounge access, or ancillary services to passengers checking their flight status. Retailers and vendors within the airport can also capitalise on this platform to advertise special offers, dining options, or duty-free shopping opportunities.
Daifuku&#8217;s innovative solutions integrate seamlessly with existing airport infrastructure, allowing for efficient advertising content management and delivery across multiple displays with a single click.
Furthermore, these displays can be strategically placed in high-traffic areas such as check-in counters, security checkpoints, and departure gates to maximise exposure and engagement. As a result, airports can unlock new revenue streams while providing value-added services to passengers.
Significant technological shifts now enable airports to tactically position product and service advertising based on passenger movements and areas of high impact. While passengers are waiting to board their flight or displayed upon arrival, local businesses can promote relevant products and services to an engaged audience.
To learn more about Daifuku&#8217;s rapidfids and how it can work for your airport, contact one of our Business Solution Specialists. 
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rapidfids: Intuitive Flight Information Displays

Throughout his past seven years at Daifuku Airport Technologies, Kyle Kittleson has advanced quickly within the organization, making it no surprise that he recently earned the recognition of the industry’s Top 40 Under 40 in <a href="https://bit.ly/4awkSYj">Airport Business</a>.
Kyle joined Daifuku as a College Co-Op Intern in 2016 while attending Wayne State University in Detroit, Michigan. After earning his Bachelor of Science in Electrical Engineering later that year, Kyle was first hired in a permanent role as a Controls Engineer, then quickly promoted to Lead Controls Engineer for a complex recontrol of the McNamara Terminal at Detroit Metropolitan Wayne County Airport (DTW). His leadership skills at DTW showed a readiness to assume the role of Project Engineer, designing and developing all aspects of the electrical and PLC controls system at multiple airports.
In 2021, Kyle’s efforts merited yet another promotion to Controls Systems Supervisor, a role that allowed him to lead a group of project engineers and multiple projects. He was eager to accept the challenge of learning the new role and showcased his ability to interface successfully with clients and stakeholders. During this time, he also served as a key team member during the successful go-live of the Newark Liberty International Airport (EWR) New Terminal A baggage handling system.
In 2023, Kyle took another step by accepting a promotion to Engineering Program Manager. In this position, Kyle leads a team of nine Project Engineers, manages the department resources and budget, and engages the Development group to design, build, commission, and test baggage handling systems. He supervises the execution of Daifuku’s East Coast and Midwest projects and works cooperatively with other company managers and departments.
Kyle continues to demonstrate to customers and consultants that he not only has great managerial skills, but technical insight as well. Kyle takes initiative on projects to implement Daifuku’s industry-leading technologies, such as Device Level Ring control, Ethernet I/O, and Automatic Device Configuration to give customers the best value solution for their project specifications. He has also been heavily involved in helping the company and industry define distributed electrical design approaches in baggage handling systems. 
We’re proud to have Kyle on our team and greatly appreciate his contributions to the industry and our customers. Congratulations to Kyle and each of the <a href="https://bit.ly/474Ypi4">2023 winners</a>!

Daifuku Team Manager Named Top 40 Under 40 for 2023

Athens International Airport (ATH) is a Design and Build Brownfield Project constructed in an operationally challenging and demanding environment. This project&#8217;s primary objective was to replace the existing baggage infrastructure to accommodate Standard 3 screening technology in the existing North and South Baggage Halls. 
The new Daifuku baggage handling equipment includes some of the most advanced technologies, including new Hold Baggage Screening (HBS), Level 3 conveyor lines, energy-efficient Tilt Tray Sortation (TTS) technology, Out-of-Gauge (OOG) oversize equipment, 132 Check-in desks, and six collector conveyors. Both Baggage Halls have been upgraded with new SCADA control systems. The new baggage systems were constructed in phases spanning over three years, improving the airport&#8217;s capacity.  
<blockquote>&#8220;Over 30 years of experience delivering long-lasting, reliable, advanced Tilt Tray Sorters to the airport industry.&#8221;</blockquote>
Two new TTS were installed, a product evolution that provides the highest level of redundancy and availability, with lower maintenance requirements compared to past and similar products. Sustainability is a key feature of the product; Its low profile, lightweight construction coupled with dynamic variable speed operation reduces component wear and energy costs. Its world-leading, inbuilt control system and graphical user interface are designed with the future in mind, displaying its vast array of condition-based monitoring data points, trends, logs, and standard alarms &amp; status. 
Additionally, Daifuku has been awarded a service provision contract starting September 2023, providing ongoing support to ATH through preventative and predictive maintenance activities. The focus is ensuring the system performs with operational effectiveness and reliability throughout its lifecycle. The Daifuku Operations and Maintenance team consists of multi-skilled technicians and is supported by its management and European on-call support specialists who are available 24/7 all year.
<table style="height: 106px; width: 33.8571%; border-collapse: collapse;" cellpadding="5">
<tbody>
<tr style="height: 79px;">
<td style="width: 17.1566%; height: 10px;">Owner:
Athens International Airport S.A.</td>
<td style="width: 8.39985%; height: 10px;">Completion Date:
October 2023</td>
<td style="width: 8.39985%; height: 10px;">Award Date:
2021
 </td>
</tr>
<tr style="height: 96px;">
<td style="width: 17.1566%; height: 96px;">Location:
Athens, Greece</td>
<td style="width: 8.39985%; height: 96px;">Project Value:
€40 million Euros</td>
<td style="width: 8.39985%; height: 96px;"> </td>
</tr>
</tbody>
</table>

Project Overview | Athens International Airport (ATH)

<a href="https://www.linkedin.com/in/michelle-t-brecht-p-e-59a01a13/">Michelle Brecht</a>, Executive Manager of Airport Engineering, recently represented Daifuku Airport Technologies at the International Association of Baggage System Companies (IABSC) Mini-Summit in Philadelphia, PA. The theme for the Mini-Summit was Technology, and Michelle sat on a panel discussion regarding the Total Cost of Ownership with Baggage Handling Systems. Many people attended this session in person and online.
The U.S. Baggage Handling System (BHS) market is still dominated by legacy traditional sorting technologies such as horizontal &amp; vertical sort units, pushers, and carousels which have limitations in capacity (bags/hour), bag jams, high Operations and Maintenance (O&amp;M) costs, and mis-sorts (tracking issues). Michelle was asked to discuss which innovative BHS technologies we bring to the industry and how they optimize total cost.
To answer this question, Michelle presented Daifuku’s global airport solutions that add value, automation, efficiency, and data to U.S. airports. These components include Self Check-In, Baggage Tray Systems (BTS), Automated Screening Lanes (ASL), and Mobile Inspection Tables (MIT). Daifuku also supports the increased trend in Artificial Intelligence (AI) and real-time data with our Bag Hygiene detection during check-in, Intrusion Detection, GUI Product Tracking &amp; Replay, WebbView® Control System, Sym3 Digital Twin Solution, and other data solutions.
This equation defines key elements of the Total Cost question.
<img loading="lazy" decoding="async" class="alignnone wp-image-10645" src="https://daifukuatec.com/api/asset/2023/07/TCO-formula-1024x341.jpg" alt="" width="900" height="300" srcset="https://daifukuatec.com/api/asset/2023/07/TCO-formula-1024x341.jpg 1024w, https://daifukuatec.com/api/asset/2023/07/TCO-formula-300x100.jpg 300w, https://daifukuatec.com/api/asset/2023/07/TCO-formula-150x50.jpg 150w, https://daifukuatec.com/api/asset/2023/07/TCO-formula-768x256.jpg 768w, https://daifukuatec.com/api/asset/2023/07/TCO-formula-1536x512.jpg 1536w, https://daifukuatec.com/api/asset/2023/07/TCO-formula.jpg 1800w" sizes="auto, (max-width: 900px) 100vw, 900px" />
One-Time Sunk Costs 
One-time sunk costs are up-front project costs. According to Michelle, it is very important to include the BHS engineering team in a project early in the timeline. It allows the BHS team to work directly with the architect, consultants, and project owner to optimize the total solution. This can lead to reduced drives, improved installation conditions, a shorter project duration, and operational efficiency.
Ongoing Operational Costs 
One issue that Airports are facing today is worker availability in all areas of airport operations. This situation requires more “self-serve” options. Solutions from Daifuku Airport Technologies reduce Ongoing Operational Costs through integration of a variety of self-serve equipment including ticket and bag drop kiosks, MITs in the TSA area, and real-time system monitoring for BHS system monitoring. As an example, our MITs improve ergonomics for the TSA officers while the number of officers needed is decreased, the Checked Baggage Reconciliation Area (CBRA) is more organized, and fewer conveyors are needed. This also results in energy consumption savings.
Data-Driven Reports 
By analyzing data through WebbView® system reports, and ongoing operational monitoring with Sym3, airport data shows target problem areas, which impact operational efficiency. Data and displays indicate issues and identify what needs attention. Preventative maintenance is scheduled which increases up-time, rather than reactive maintenance which increases down-time.
Examples of our products and their effect on the Total Cost of Ownership:
<img loading="lazy" decoding="async" class="alignnone wp-image-10692" src="https://daifukuatec.com/api/asset/2023/07/Total-Cost-of-Ownership-Product-Table-FINAL-e1689367171753.jpg" alt="" width="800" height="555" srcset="https://daifukuatec.com/api/asset/2023/07/Total-Cost-of-Ownership-Product-Table-FINAL-e1689367171753.jpg 900w, https://daifukuatec.com/api/asset/2023/07/Total-Cost-of-Ownership-Product-Table-FINAL-e1689367171753-300x208.jpg 300w, https://daifukuatec.com/api/asset/2023/07/Total-Cost-of-Ownership-Product-Table-FINAL-e1689367171753-150x104.jpg 150w, https://daifukuatec.com/api/asset/2023/07/Total-Cost-of-Ownership-Product-Table-FINAL-e1689367171753-768x532.jpg 768w" sizes="auto, (max-width: 800px) 100vw, 800px" />
<img loading="lazy" decoding="async" class="alignnone wp-image-10648" src="https://daifukuatec.com/api/asset/2023/07/TCO-Images-e1689363216935.jpg" alt="" width="800" height="271" srcset="https://daifukuatec.com/api/asset/2023/07/TCO-Images-e1689363216935.jpg 1000w, https://daifukuatec.com/api/asset/2023/07/TCO-Images-e1689363216935-300x102.jpg 300w, https://daifukuatec.com/api/asset/2023/07/TCO-Images-e1689363216935-150x51.jpg 150w, https://daifukuatec.com/api/asset/2023/07/TCO-Images-e1689363216935-768x260.jpg 768w" sizes="auto, (max-width: 800px) 100vw, 800px" />

The Total Cost of Ownership with Baggage Handling Systems

<a href="https://www.linkedin.com/in/don-oxley/">Don Oxley</a>, General Manager Self Service Technology, recently visited Chengdu Tianfu Airport, where 88 of our popular Self Bag Drop (SBD) P Series, Dual Mode have been deployed.  
The 5-Star Regional Airport has a passenger handling capacity of 40 million a year* and is set to increase to 90 million passengers in future planned development.  
What makes this project particularly interesting is 24 units have also been deployed across airport hotels and train stations. Showcasing how this technology can be used beyond the airport terminal, further enhancing the passenger travel experience and increasing the efficiency of the airport facilities.  
Daifuku&#8217;s Self Bag Drop P Series Dual Mode adoption has grown rapidly. The hybrid Dual Mode boasts a check-in process taking under a minute and features airport agent and self-check-in modes, bespoke interface design and utilises a combination of 3D-camera and AI technology to analyse baggage ready to enter the baggage handling system (BHS) to identify non-conveyable items and determine the dimension of the bags. 
Working with Chengdu Airport, Daifuku has customised the SBD design to integrate with the overall aesthetic and accommodate a specific self-check-in footprint.  
&#8220;It&#8217;s been a wonderful opportunity to reconnect with regional partners and see our technology bringing value to end users. The Chengdu Airport is a stunning example of the future of travel; not only is its size of it surreal, but what they have achieved across such an expanse with inclusions of self-check-in, smart security, and AI robot concierges is staggering. The P Series&#8217; flexibility, efficiency and adaptability is the perfect solution to support an airport of this size,&#8221; said Don.
For more information on our Self Bag Drop P Series, click <a href="https://daifukuatec.com/airport-technologies/self-service-technologies/self-bag-drop-solutions">HERE </a>
*Figures as of 2022 – Skytrax

Daifuku’s Self Bag Drop P Series,  Dual Mode, showcased at China’s Chengdu Tianfu Airport

David Pawlak first joined Daifuku Airport Technologies in 2012 as a summer intern in the Mechanical Engineering Department, prior to his sophomore year at the University of Michigan. Two years later, before his senior year, he returned to Daifuku with an interest in Controls Engineering and found his career calling.
Now a Controls Systems Supervisor, David has earned recognition as one of the aviation industry’s Top 40 Under 40 by <a href="https://www.aviationpros.com/airports/article/21278088/2022-airport-business-top-40-under-40-david-pawlak">Airport Business</a>.
David’s first assignment with Daifuku after graduating with his B.S.E. degree was a project at Detroit Metropolitan Wayne County Airport (DTW), integrating Automatic Tag Readers into the existing Checked Baggage Inspection System. Subsequently, he began commuting to Toronto Pearson International Airport (YYZ) for a multi-phased baggage security screening project. David became the testing lead very early in the project, and after two years of progress, he helped commission the system.
Following an accelerated career path, David quickly moved to the next level and became the Lead Engineer for Daifuku’s then-largest recontrol project at Minneapolis-Saint Paul International Airport (MSP). Throughout the project, David demonstrated his ability to perform as a Project Engineer. Taking workload from his leadership and managing up, David led the team at MSP and installed a successful recontrol system. This success later helped Daifuku secure a recontrol project at Detroit Metropolitan Wayne County Airport (DTW).
David’s efforts merited another move towards Project Engineering, and he eagerly accepted the challenge of learning this role. At that time, Daifuku was installing industry-leading technologies in baggage handling systems at Seattle-Tacoma International Airport (SEA), including Device-Level Ring Control, Ethernet I/O, and Automatic Device Configuration. David was instrumental in the system commissioning of these technologies. Held to the highest standards, David demonstrated to the customers and consultants that he had both technical acumen and leadership qualities.
In 2021, David accepted the role of Controls Systems Supervisor, a position that entails leading multiple Project Engineers, managing department resources, and engaging the development group to design, build, commission, and test baggage handling systems. Recently, his team completed the successful Factory Acceptance Testing for the SEA Baggage Optimization Phase 2 at Daifuku’s facility in Novi, Michigan.
A conscientious engineer and manager, David leads by example. He guides his team members to ask critical questions and ensures that their planning is correct. The work of developing PLCs and graphics modules is innovative by nature, and David has been closely involved in fine-tuning Daifuku’s baggage products to meet current and future market needs.
We’re proud of David’s industry-advancing contributions and greatly appreciate his dedication to the team and our customers. Congratulations to David and each of the <a href="https://www.aviationpros.com/airports/article/21276427/2022-airport-business-top-40-under-40">2022 winners!</a>

Daifuku Team Member Named Top 40 Under 40 for 2022

Every year, <a style="color: #000000;" href="https://www.aviationpros.com/airports/article/21243846/2021-airport-business-top-40-under-40-matthew-sornig">Airport Business magazine </a>recognizes the aviation’s top young talent and leaders for their contributions to the industry. Nominees were selected based on their outstanding attributes, contribution to the industry, and innovation.
Daifuku Airport Technologies is proud to announce that Matthew Sornig has received this year’s notable 40 Under 40 award.
Matthew Sornig joined Daifuku in 2009 after graduating from Kettering University with a bachelor&#8217;s degree in Computer Engineering and a minor in Engineering Management. As a Controls Development Supervisor in the PLC/Software division of Daifuku Airport Technologies, he leads a team of ten engineers that develop code, create custom and standard PLC and SCADA products, support installations and retrofits, and provide long-term support for baggage systems.
A conscientious engineer and manager, Matthew guides his team members to ask critical questions and ensures that their planning is correct. Matthew leads his team by example and never hesitates to provide leadership assistance, tackle complex projects, or take on additional responsibilities. He is always prepared to respond to the needs of the project, whether it is traveling to the site or working the night shifts required to avoid operational disruptions to the airport. His dedication to problem solving and willingness to put in the extra effort inspires his team to do the same.
Every baggage system is unique, and custom solutions are required to ensure that each piece works as part of the broader system; this makes the work of developing PLCs and graphics modules innovative by nature. Matthew’s knowledge and expertise moves the industry forward as he develops these solutions for some of Daifuku’s largest and most complex installations and recontrols. Additionally, Matthew has been instrumental in the development of two cutting-edge technologies in the industry, Daifuku’s Mobile Inspection Tables and Baggage Tray Systems.
Over the years, Matthew has played a key role on ten airport projects, eight Daifuku affiliate projects, and in the development of the Innovation and Training Center at Daifuku’s North American headquarters in Novi, Michigan. At each airport, Matthew works directly with stakeholders to help them understand the controls system and engages them in the implementation process. Because of the relationships that he has developed, customers place their trust in Daifuku’s team.
Matthew is a key leader in the PLC/Software division of Controls Engineering at Daifuku and is actively developing the software of the future. His contributions raise the bar for the industry and facilitate the advancement of baggage handling system capabilities.
We are proud to have Matthew on our team and thank him for his dedication that has earned this award. We also extend a sincere congratulations to each of the <a style="color: #000000;" href="https://www.aviationpros.com/airports/article/21233761/2021-airport-business-top-40-under-40">2021 winners</a> whose contributions are inspiring and advancing the industry.

Daifuku Team Member Named Top 40 Under 40 for 2021

Daifuku has been awarded the self bag drop project at Kunming Changshui International Airport in China with our partner Kunming eTernal.H Science and Technology Company Ltd.
The project will include 20 x Drop-UX H Series, Hybrid Self-Service Bag Drop (SBD) units providing both traditional check-in and self-service bag drop capabilities all in one solution.
Daifuku’s hybrid desk bag drop design is unique, providing both a standard desk and bag drop in a single unit, sharing all of the main components such as screen and printers, saving money and energy. The H Series’ sophisticated design enables airline staff to simply swivel the monitor to the front or rear to switch modes.
The SBD units pair with the Kunming eTernal tray return system to automatically deliver passengers trays if required for their bags.
Biometrics are built-in via a dual-lens camera housed within the screen, integrating directly with the CUSS platform and airline bag drop application. The Kunming Changshui project’s completion in mid-2021 will mark Daifuku’s fifth facial recognition/biometric system integration across the <a href="https://www.daifukuatec.com/airport-technologies/self-service-technologies" target="_blank" rel="noopener">Drop-UX bag drop range</a>.
About Kunming Changshui International Airport 
Kunming Changshui International Airport, operated by Yunnan Airport Group, began operation in 2012 and is now one of the top 50 busiest airports globally and the 6th busiest in China in 2019.

Daifuku Wins Kunming Changshui Airport Bag Drop Project

<a href="https://youtu.be/3VmeAkoicf0" target="_blank" rel="noopener">View video</a>
Building on Daifuku&#8217;s worldwide reputation, the French branch of the group Daifuku Logan Ltd offers turnkey solutions to airports in innovative and high processing computerised baggage sorting systems. The state-of-the-art processing and routing system installed at the heart of Orly Airport Terminal 3 bears Daifuku’s signature. 
The system features an integrated redundancy architecture, providing unparalleled system resilience for day-to-day operations and enhancing productivity and accuracy in baggage handling.
According to ADP Group, an international airport operator based in Paris, this investment will enable Paris Orly Airport to be one of the best performing airports in Europe while improving the passenger experience.
<img loading="lazy" decoding="async" class="alignnone wp-image-9293" src="https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-1024x682.jpg" alt="" width="500" height="333" srcset="https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-1024x682.jpg 1024w, https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-300x200.jpg 300w, https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-150x100.jpg 150w, https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-768x511.jpg 768w, https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002-1536x1022.jpg 1536w, https://daifukuatec.com/api/asset/2021/02/24193-ADP_ORLY_03_07_2019_011-002.jpg 1920w" sizes="auto, (max-width: 500px) 100vw, 500px" />
The Daifuku solution is considered as vital within its modernisation and development plan.
&#8220;The system has brought huge innovation to our operations. It guarantees redundancy at several levels be it infrastructure, conveying, safety equipment and make-up. This is a significant advancement for Paris Orly. Failures can be managed in real time without a slight impact on the installation. This is new as initially our systems were not or a bit redundant, and there was less flexibility while using the baggage sorters,&#8221; explains Vincent Moussinet, Deputy Manager automated system maintenance of ADP Group.
He adds that &#8220;it is a backup and intelligent system capable of dispatching or organising baggage while ensuring a constant flow. The whole process is not affected even in case of malfunction.&#8221;
To be noted that there has been a close collaboration and fruitful exchanges between Daifuku Logan Ltd and the design offices of ADP Group throughout the realisation of the project on major aspects like maintenance, operation and safety for maximised efficiency.
This synergy is being nurtured relentlessly by all parties concerned for the benefit of the Orly platform and passengers.
&#8220;We collaborate closely with Daifuku Logan Ltd, Cofely (integrated partner for maintenance) and ADP Group to regulate this new and complex system which includes a tray system to inject secured or non-secured baggage to be carried by air. There are also digital components that interact with airlines and our system to channel all baggage with a maximum of reliability,&#8221; says Vincent Moussinet.
The Orly 3 project is no doubt a strategic project for Daifuku Logan Ltd as it is its biggest project ever carried out in France to date in terms of turnover, realisation timeframe (more than four years), as well as implemented and integrated technology.
100% of Terminal 3 departures and arrivals is equipped with Daifuku solutions.
The strength of Daifuku Logan Ltd lies assuredly in its ability to integrate and coordinate various suppliers and subcontractors while respecting the client&#8217;s specifications.
&#8220;Our solution responds to the needs of ADP Group by integrating a modern and computerised sorting technology, with redundancy of all circuits, which ensures in all cases a continuity of service of 75%. This was a key element of the client’s requirements,&#8221; explains Olivier Berthelot, France Branch Manager and Orly project manager.
The continuum seems to be respected. In 2015 and 2017, Daifuku Logan Ltd had successfully carried out the pilot project to integrate EDS standard 3 at Paris CDG Airport to rethink baggage flows.
This innovative project modernised the baggage sorting system at Orly 3 to meet new security standards, ever-evolving requirements, and IATA 753 regulations, like a system allowing baggage to be tracked from drop-off at a check-in bank to on delivery on a carousel.
The routing system spans over four kilometres in a gallery covering 9800 square metres.
Sized to handle 3600 bags per hour at departure, it has two automatic tray sorters of 200m each where the baggage label bearing the barcode is verified in real time at optical reading gates for guaranteed traceability (SRB : Baggage Reconciliation System). The baggage is then sent to one of the 12 carousels before being loaded on containers.
The installation is steered by the &#8220;Luggage Installation Manager&#8221; (RIB) and managed by 42 automats (PLC). Supervision of the entire system allows operators located in the control and security rooms to monitor and manage baggage flow.
“We have also worked on optimising the energy performance of all components of the system&#8221;, adds Olivier Berthelot. IE4 motors on the conveyor lines, latest generation linear motors on the sorters and the LED lighting of the luggage rack have thus been used.
The monitoring and maintenance of the baggage sorting system have been entrusted to a specialised and trustworthy partner within the sector.
The scale and complexity of the Orly 3 project is fully proven and will certainly be a valuable credential for future projects.
As Jérôme Robert, Regional Sales Manager at Daifuku Logan says, “this project will enable us to be recognised as a major player in the airport sector in Europe. Given its scope, its duration and its complexity in integrating a large number of subcontractors, it was a real challenge that we are proud to have taken up! &#8221;
Daifuku Logan Ltd continues to unleash its potential in Europe and beyond. It recently obtained another contract for a large-scale project at Athens Airport.
The company relies on its technological know-how and its integration and production capabilities to consolidate its market share, and position itself as a regional and global market leader in baggage sorting.
&#8220;We have all the baggage sorting technologies to answer to the needs of airports of the future, from check-in counters and Self Bag Drop, to tray sorters and storage of pre-checked baggage. &#8221;
The acquisition of Scarabée (security line systems) and Intersystems (display screens) shows Daifuku Group&#8217;s aim to fully embrace innovation and have a comprehensive offer in the airport sector.
As Céline Fauvet, Marketing Manager Europe / Africa underlines, rightly puts forth, “this differentiating element is the strength of Daifuku” and is part of its development strategy to maintain a competitive edge in the sector&#8221;.
“Our strategy in France and in Europe is to continue working with airports where we have very good customers who come back to us to renovate their aging systems. We also rely on this core network to gain the trust of new clientele and enlarge our customer base,” points out Jérôme Robert.
Daifuku Logan Ltd scrutinises every single change or evolution in regulations and standards within the airport world which might necessitate partial or complete baggage system renovation or upgrading in years to come.
Daifuku continues to develop and integrate reliable, efficient and scalable innovative solutions that can be adapted across any airport environment globally to support future growth.

An Innovative Solution at the heart of Paris Orly Airport

Upon the transition of each New Year, I look forward to taking the opportunity to reflect on the year passed. Throughout 2020, I, like many, witnessed our business and our people go through a period of significant transformation.
The challenges &#8216;the year no one will forget&#8217; have also brought immense opportunity that we have seized.
We continued to deliver for our customers &#8211; providing an opportunity to challenge our processes and the way we work, through considerable adversity.
As a group, we stepped up, where perhaps others stepped back or held ground.
As we embarked on the second quarter of 2020, travel restrictions increased, hysteria gripped nations, and with the aviation industry placed firmly in COVID&#8217;s crosshairs &#8211; we collaborated with our partners to develop new and original solutions to oppose the challenges presented throughout the pandemic.
Our intense focus was directed on deploying appropriately skilled resources safely, managing global resources to ensure projects could proceed. Our people responded and adapted without falter, going well above and beyond, often making personal sacrifices to stay abroad, as our &#8216;new normal&#8217; began to take shape. Even more apparent was seeing such a visible representation of our core values among our people during these challenging times.
Currently, I am in Japan to witness the newly operational parts of the Haneda International Airport system being turned over. To witness what we were able to deliver during the most challenging of circumstances is incredibly rewarding.
Through this period, I am proud to say that we now have two operational bag rooms at Haneda, in addition to 38 bag drops, as we now begin working to finalise the last elements of the BHS and prepare to deploy SBDs at four other Airports around Japan.
Over the last six months, I have received an overwhelming amount of support from our partners, displaying their sincere gratitude for our ongoing flexibility and perseverance to deliver projects well beyond our geographic boundaries.
Our industry&#8217;s resilience has been shown, and I believe our innovation and partnerships formed throughout 2020 will be sustained well into the future.
About the Author: <a href="https://www.linkedin.com/in/robin-maycock-7ab6a944/">Robin Maycock</a> is Executive General Manager Aviation at Daifuku Oceania

Insights from Oceania

<a href="https://youtu.be/myBwmMtWTT4" target="_blank" rel="noopener">View Sym3 video</a>
Beyond its intriguing, modernistic sounding name, the digital twin is fast becoming not a solution for the future but today.
Airports and alternate industries alike are quickly adapting the technology to their existing systems, finding the benefits are profound in galvanising operational visibility via its predictive virtual simulation capabilities.
Before we get into the benefits, prepare yourself, there are many. Let&#8217;s first look at a high-level view of what a digital twin is.
Defining a Digital Twin
In essence, a digital twin is a computer program that utilises actual data to create a virtual replica (emulation) of the designed physical environment to predict how a process or solution performs.
Benefits of a Digital Twin
A digital twin offers a detailed real-time view of what is happening across physical assets. This type of visibility provides insurmountable benefits. From the very outset of system design, providing robust testing prior to manufacture and installation in addition to delivering significant efficiency by radically streamlining operations.
How does it work within an Airport environment?
Sensors systematically placed along the baggage handling system (BHS) gather data from the &#8216;real-world&#8217; activity, enabling the &#8216;twin,&#8217; Daifuku&#8217;s Sym3 software, to virtually replicate both the system and the physical bags tracking through the BHS in real-time.
Now, before we move on, I want to stress that the next section is not designed to confuse. I get it; just when you think you&#8217;ve got a handle on it, I&#8217;m now going to blow your mind with what else this award-winning 3D software suite can do.
One piece of software, multiple usages
Our Sym3 suite encompasses three modules designed to be utilised at each critical stage of design, testing, and commissioning. Think of it as the eyes, ears of your entire system.
Sym3 Designer – allows real system simulation, taking you into the very depths of your system to verify designs, ensuring the performance of the solution is completely optimised. Essentially, it acts as a living prototype of its physical equivalent.
Sym3 Emulator – supports real-time control system testing to comprehensively review the programmable logic control (PLC), SCADA, and the entire IT solution prior to site commissioning. This process provides complete visibility, empowering you to resolve any questions prior, significantly reducing the project risk during on-site installation.
Sym3 Operator – the 3D SCADA Operator platform exceeds the traditional capabilities of current HMI/SCADA solutions by accurately replicating the real-life system in 3D and dynamically, allowing it to be viewed both locally and remotely to ensure critical operational decisions are made in real-time.
Daifuku&#8217;s entire Sym3 suite of solutions features integrated redundancy architecture, providing unparalleled system resilience for day-to-day operations.
Top 5 benefits of Daifuku’s Sym3 3D software
<ol>
<li>Reduce misconnected baggage 
Highlight individual bags during critical flight closure periods.</li>
<li>Reduce Operational Downtime 
Access to live data to detect abnormal behaviour early, avoiding issues before they happen.</li>
<li>Identify and track at-risk baggage 
Highlight bags from specific through flights and passengers.</li>
<li>Uninhibited access 
Sym3 is accessible from any mobile or desktop device via web browser, in 3D.</li>
<li>Efficiently troubleshoot issues 
CCTV integration, secure mobile SCADA access and 3D BHS rendering in real-time.<a href="https://youtu.be/myBwmMtWTT4">View Sym3 video</a></li>
</ol>
Daifuku&#8217;s award-winning 3D software suite, Sym3, enables businesses to simulate, emulate, monitor, and control systems.
For more information on Sym3, <a href="https://www.daifukuatec.com/about/contact-us">contact one of our Business Solution Specialists</a>.
About the Author:  For over seven years, <a href="https://www.linkedin.com/in/sebastienmahe/">Sebastien Mahe</a>, Product Manager at Daifuku Oceania, has focused on the development of simulation, emulation and SCADA technology; and is the technical lead on Daifuku&#8217;s Sym3 software. 
<a href="https://www.linkedin.com/in/sebastienmahe/">Connect with Sebastien Mahe. </a>

Top 5 Benefits of Daifuku’s Digital Twin Solution – Sym3

Much has been said in recent times about how we as an industry and passengers will adapt to the future of travel.
 
The &#8216;new norm&#8217; as it is often referred to, or the industry &#8216;restart&#8217; has seen the aviation ecosystem look to an unseen future and design new and bespoke methods to see people across the world once again take the skies – and most importantly, stay safe.
 
A surge in technology – both presentation and ideas has seen a revolution in potential adoption across all touchpoints of terminal design – curb to gate.
 
In past months, we have witnessed much debate on the speed of technology adoption and its role in both safeguarding and getting people back to a life in which they are most familiar.
 
But, within solution design, at the heart, must indeed be the customer.
 
The appeal of biometric and touchless technology is fast-growing, with a myriad of market alternatives becoming available. For Adam Matheson, Executive General Manager of Daifuku Airport Technologies, he sees an alternate reality for the immediate future.
&nbsp;
What guides your process? 
The passenger experience continues to guide our approach. At this time, keeping passengers safe is paramount. However, we must also consider the new mind set of travellers in a post COVID environment.
As people begin to resume traveling, we cannot underestimate that levels of anxiety and stress for passengers are likely to be high. 
The immediate future of air travel will require passengers to do more from home, be mindful of new social distancing requirements, in some cases, wear masks, in addition to adapting to new regulations as part of a post COVID world. 
What current research tells us is that visible signs of sanitization will provide passengers immediate comfort. Additional cleaning methods throughout the airport, combined with strategic placement of hand sanitizer, is what people are fast becoming accustomed to as part of stage one across all sectors.
What should the desired approach look like? 
At a time when operational and capital budgets are strained, we have been working with our partners on models that meet their immediate and future requirements.
For many airports; an abrupt shift to touchless technology is not feasible and should not be the only solution to increase safety.
At this time, we need to deliver solutions that meet the essential needs of both airline staff and their customers – with safety and peace of mind being paramount.
We see our function to support both our customers and their passengers to comfortably scale up to touchless technology at a sustainable rate.
<h3 style="padding-left: 40px">&#8220;We see our function to support both our customers and their passengers to comfortably scale up to touchless technology at a sustainable rate.&#8221;</h3>
&nbsp;
How do you see the transition in technology taking place? 
We have witnessed how significant global events of the past have shaped both passenger sentiment and industry response. I do not envisage an immediate migration to touchless, but I think it will challenge traditional thought processes that will see airports and airlines become more adaptive to innovation, questioning the status quo of the past through a new lens. 
Touchless technology by way of mobile phone and biometrics remains a vital part of our development plans. 
However, what we have witnessed, is that technology at a large scale has traditionally had slower rates of adoption within airports due to the capital cost to implement, even though the benefits are clear. 
The proof points are staggering when considering self-service technology and the associated process evolution. It certainly delivers on all the hallmarks of efficiency across the passenger check-in and bag drop process. 
To make touchless truly effective, airports, airlines, and importantly, their passengers need to be ready to adopt new technology. An essential part of our consultation is to assess and assist customers in ensuring both relevancy in ROI and adaptation when considering a digital transformation.
How are you working with airports to achieve this? 
 As a partner that provides both hardware and software, which supports multiple touchpoints throughout the customer journey, Daifuku is in a unique position to be able to take a holistic view of the passenger experience. We work with all internal stakeholders across the airport to get a 360 degree view of who the passenger is and their pain points and barriers to support a best in class journey to enable airports to thrive. 
<h3 style="padding-left: 40px">&#8220;We work with all internal stakeholders across the airport to get a 360 degree view of who the passenger is and their pain points and barriers to support a best in class journey to enable airports to thrive.&#8221;</h3>
&nbsp;
About Adam Matheson
<a href="https://www.linkedin.com/in/adam-matheson-5735052b/">Adam Matheson</a> is Executive General Manager of<a href="https://www.linkedin.com/company/daifuku-airport-technologies/"> Daifuku Airport Technologies</a>.  
With a career spanning over two decades, his expertise has taken him across the globe, working alongside the world’s most prominent companies within the aviation industry. 
His background in electrical engineering, system design and passenger intelligence see’s Adam as an active proponent and thought leader of future focussed technology. Engaged as both a spokesman and commentator on the outlook of the industry, Adam addresses the modern challenges of airports with a revolutionary view on recreating the passenger experience. 
His role within Daifuku Airport Technologies is centred on the exploration and introduction of innovative global digital solutions.

A sustainable approach to the future

Intersystems (A Daifuku Company) has recently completed the installation of their rapidfids, Flight Information Display System, as part of the $40 million expansion of the Whitsunday Coast Airport.
Doubling its passenger capacity, Whitsunday Coast Airport is working through a five-stage upgrade program including  additional passenger facilities, a doubled waiting lounge to comfortably accommodate two simultaneous flights, expanded baggage carousels and security screening facilities, and the relocation of the exit lounge to reduce passenger congestion and waiting times.
The airport has also seen significant interior design upgrades, including the addition of an Augmented Reality (AR) screen where passengers can enjoy two iconic Whitsundays themed AR experiences, and an exquisite 30,000 litre aquarium featuring a stunning mini molded coral heart reef and more than 100 Great Barrier Reef fish species.
The airport itself has been designed as a jaw-dropping first experience of the Whitsundays and memorable last impression as tourists, both Australian and international, arrive and depart from iconic Queensland destination.
The customer-focused upgrade program includes Intersystems rapidfids system, the most advanced flight information display solution, offering real-time display of information across flights, check-in, gates, carousels and more to deliver the best passenger experience.
Senior Executives at Whitsunday Coast Airport were looking to upgrade their system in line with the expansion project, and chose Intersystems due to their large number of successful implementations.
“Whitsunday Coast Airport were in urgent need of a supplier to replace their existing system, and were looking for a company that had a focus on reliability, and a proven history of delivering a complex IT systems, that is seamless and simple for the passenger and their operations team,” said Mr Bruce Allen, Managing Director and CEO at Intersystems.
“They were very interested in a cloud solution and they needed quick installation as the airport has continued to service passengers, while undertaking the significant terminal expansion project. Our team was able to install, commission and train airport staff in just four days, and it has been running successfully since January,” Mr. Allen said.
The rapidfids installation places the Whitsunday Coast Airport at the forefront of airport systems management technology, with the likes of Vancouver International Airport utilising the same communication platform.
Following the first stage of the terminal upgrade project, Whitsunday Coast Airport’s ‘We are taking off’ campaign was awarded the 2019 Australian Airport Association’s Innovation and Excellence Award – Regional Airport for Customer Experience.
Daifuku Airport Technologies provide baggage handling solutions, technology, operational systems, support and equipment for airports globally. Passenger-first technology designs ensure that Daifuku continue to deliver airport solutions that are collaborative, innovative and agile.

Whitsundays Coast Airport upgrade includes Intersystems rapidfids system

Anyone who has ever attended a trade show, industry event or association meeting within the baggage handling industry will probably have observed a common thread. It is something I noticed while attending my first company-wide meeting shortly after beginning my career. I instantly stood out. In a room of 45 industry professionals, I was the only female and one of the few attendees under the age of 40.
I was amazed by the knowledge and talent of the men who surrounded me in that meeting. Their experience was undeniably impressive. Many of them have been in the industry for decades—working in various BHS roles, running the gamut of engineering, project management, sales, and construction. I quickly learned that I had joined an incredibly dynamic field. No two individuals had taken the same path. Many began their career in one role and—through a series of lateral moves, promotions and career changes—ended up in wholly different positions within our vast and multidisciplinary industry.
Despite the value those adepts bring to the table, the baggage handling systems industry seriously lacks age diversity. This is going to be a problem in the not-so-distant future, as many of our leaders are approaching retirement.
Millennials—members of the generation born between 1981 and the mid-to-late 1990s—are particularly scarce. This should be a surprise, given that they comprise one-third of the total US population, making them our largest age class. Even though they represent the country’s most diverse and educated generation, many struggled to find a place in the labor market. This is because they started their careers during and in the aftermath of the second-worst economic downturn in history—The Great Recession of 2007 to 2009.
In contrast, many BHS veterans began their careers right out of college and have remained in the industry. However, the recession took a massive toll on our industry and stunted that trend. With families struggling financially, there was no extra money to spend on leisure travel. This directly affected airports and airlines, who responded by opting out of bagging handling system upgrades and building new terminals—cutting off work for BHS companies. In turn, that led to a slowdown in recruiting college graduates, which stayed slow until the aviation industry bounded back years later.
The recession also led to other additional employment barriers for millennials. Industry veterans were forced to postpone retirement for their own financial reasons. Out of necessity, millennials had to look for employment in other industries. It’s now been long enough since The Great Recession that the barriers are back down. And while the even younger Gen-Z generation has benefitted from the rebound in recent years—filling entry-level roles—an age gap still exists between them and the veterans. The need to fill that void is now an imminent concern.
I recently attended a presentation at a conference with over 300 BHS professionals from a variety of organizations across the industry. The speaker asked audience members to stand if they were planning to retire within the next year. Many stood. The speaker then broadened the request in two-to-three-year increments, all the way up to ten years. By the end, the majority of the room was on their feet. The speaker then got everyone standing to sit, and asked for attendees under the age of 35 to stand. The difference between the two groups was drastic, but not unexpected. It is well known that the industry suffers from a dearth of young professionals. This isn’t to say that only millennials should make up the BHS industry, but it does present the simple fact that someone must take the place of our aging workforce demographics—and soon.
That speaker demonstrated how, over the next few years, the BHS industry is going to lose a significant portion of its workforce to retirement. The lesson is that a tremendous amount of working knowledge will go away with them unless we actively recruit young professionals and related-industry specialists to take the reins. This also presents a unique opportunity for the most capable, younger professionals to rise more quickly in the profession than their peers.
The aviation industry is at the forefront of innovation. With air traffic expected to double within the next ten years, we need a fresh, inventive and technologically-savvy workforce. The most robust resource pool for individuals with that outlook and skill-set is millennials. They are more connected to technology than any preceding generation—they had had it at their fingertips since grade-school. For them, constant groundbreaking advancement in personal devices and modes of communication have been a natural part of growing up. These days, technology can change the world in an instant. Millennials don’t just understand and accept that—they appreciate it. In this age of digital transformation and growth for airports and airlines—and now that most millennials have 5-15 years of professional experience—what better group could we ask for to drive advancement in the industry?
With today’s experience professionals working later in life, there is a perfect—but temporary—opportunity to share knowledge across generations. A new paradigm must be established—one that values the fresh mindsets and work styles as much as established knowledge and experience. Specifically in the BHS industry, an airport or airline representative might only have one large BHS project in their whole career, with more than two being extremely rare for most individuals. The lessons learned must be passed on to the younger generations so that they can be applied in the future. This will enable growth and advance the whole industry. At the same time, new industry professionals must create novel applications for the existing workforce’s well-earned knowledge.
Any organization seeking stability and success must focus on creating a diverse work environment. Putting different groups of people together, including gender, ethnicity, age, and the many other forms of diversity increases creativity and is integral to an optimal environment. By facilitating a greater capacity for innovation and a continuity of knowledge, we can sustain and improve the industry—for generations to come.
About the Author:
Cassandra McAllister is responsible for Marketing and Communications for the North American Division of Daifuku Airport Technologies. She graduated from Grand Valley State University with a degree in Public Relations and Advertising. Over the past few years, she has thoroughly enjoyed learning the ins and outs of the aviation industry.

A Need for Generational Diversity Within the BHS Industry

The International Association of Baggage Handling System Companies (IABSC) consider themselves the sector’s foremost ambassador—hosting a summit every year. At the end of January, industry leaders met in Dallas for 2020’s event. The theme was “A Call to Action”. This was evident in the presentations and panel discussions that took place over the one-and-a-half-day conference. Throughout, it was recognized how rare it is for stakeholders to meet and discuss the previous lessons learned, talk about the current state of the industry, and plan for innovations as well as the future. However, everyone in attendance also agreed on the value this brought to the whole industry.
The event provided a combination of educational presentations, open-forum panel discussions, and great networking opportunities. A few key themes that were very evident were:
<ul>
<li>Creating a continuity of knowledge by sharing experiences between industry veterans and newcomers across equipment manufacturers, airports, airlines, etc.</li>
<li>The importance of cyber security within the industry as data and technology become more prevalent in baggage handling systems, airports, and airlines in general.</li>
<li>The power of data and technology in the industry and the potential growth the two will influence within the coming years.</li>
</ul>
Highlights from some of our team who attended:
<a href="https://www.linkedin.com/in/garrettckelly/">Garrett Kelly</a>: Garrett Kelly is the Sales Manager for Daifuku Airport Technologies’ North American Division. Garrett most valued the chance to meet with other industry professionals. He noted that it is not often representatives from so many companies across the BHS sector are all in the same room, at the same time. However, Garret believes the IABSC did an excellent job of providing a variety of opportunities for attendees to network. A particular highlight was a private networking event held at the Perot Museum, where attendees were able to walk through the museum and connect with one another throughout the evening.
<a href="https://www.linkedin.com/in/terry-disalle-5aa815124/">Terry DiSalle</a>: Terry DiSalle served on the IABSC Board for the past two years. He is a member of Daifuku Airport Technologies&#8217; North American Division&#8217;s sales team. Terry believed the most important part of the summit had to do with airport planning. Terry valued the “Building the Airport Around the Baggage System” presentation by Mark Duebner, Director of Aviation at Dallas Love Field, which spoke of the cost-savings that would occur if airports were built around the BHS instead of the other way around.
<a href="https://www.linkedin.com/in/cassandramcallister/">Cassandra McAllister</a>: Cassandra McAllister is Daifuku Airport Technologies’ North American Marketing and Communications Coordinator. New to the industry, Cassandra’s favorite part of the conference was the Young Professionals Networking Event. As a committee member, Cassandra assisted in planning the event that took place the night before the summit began. It was a unique opportunity for young professionals to gather and discuss their various roles in the industry. She also enjoyed the panel discussion on “Airport Lessons Learned” from recently completed airport projects. Representatives from airports and airlines briefly discussed their recently completed projects, and what they learned throughout them. Cassandra found it fascinating to hear the various lessons and explore how the industry might apply these in future projects. Afterward, the panel was open to questions and discussions facilitating a deeper dive into project specifics.
<a href="https://www.linkedin.com/in/businessdevelopmentfocus/">Don Simmons</a>: Don Simmons is the Director of Business Development for the Operations and Maintenance division of Daifuku Airport Technologies. Don said two quotes from a day-two panel presentation strongly resonated with him. “If we want to be a smart organization, we must be willing to learn.” And, “If we want to do more than survive, we must adapt and differentiate to grow. Otherwise, we will be passed by.” Don said he intends to apply these sentiments into his sales efforts and future initiatives.
Daifuku Airport Technologies is a proud member of the IABSC and looks forward to watching the organization’s continuing growth. We offer a sincere thanks to the IABSC&#8217;s Board of Directors, as well as to all who played a role in planning the year’s summit. Attendees unanimously agreed that it was an incredibly successful event.

Recapping the 2020 IABSC Summit

As mentioned in our previous post, <a href="https://daifukuatec.com/blog/an-inside-look-at-project-management/">An Inside Look at Project Management</a>, airport baggage handling is a rapidly growing industry. Which is why we’re looking for project managers and other talented people to join our team. It’s an exciting and challenging career that offers opportunities to grow in a stable, financially rewarding market.
In part two of this two-part article, Tip Hipp, <a href="https://www.linkedin.com/in/navwant-thakur-79b3683b/" target="_blank" rel="noopener noreferrer">Nav Thakur</a> and<a href="https://www.linkedin.com/in/jamie-kennedy-chippendale-05352ab9/" target="_blank" rel="noopener noreferrer"> Jamie Chippendale</a> share details about their favorite aspects of working for Daifuku Airport Technologies. If you missed part one, you can read it <a href="https://www.daifukuatec.com/blog/an-inside-look-at-project-management/">here</a>.
It would be hard to find a project management career that will take you to more locations than one at Daifuku Airport Technologies. Our PMs oversee projects in some of the nation’s greatest cities, often near cultural hubs and scenic destinations. With travel being an essential part of airport baggage handling project management, our PMs had a lot to discuss on the topic of business trips.
Navwant Thakur has been at Daifuku for three years. In that time, he has managed projects in Washington, D.C., Chicago and Seattle, among many others. Nav has enjoyed visiting the famous monuments of D.C. as well as Chicago’s fascinating architecture and, by his meter, unrivaled pizzerias. When asked where his favorite place to visit is, Nav surprised the group by mentioning somewhere a little closer to home. “Of course, Washington D.C. is home to classical monuments and buildings worth visiting, and Chicago’s skyline, bold architecture and fine cuisine are worth experiencing. But my favorite place to visit is Harbor Springs or Boyne City.”
These northern Michigan towns are also where you will find Daifuku Airport Technologies’ manufacturing plants. “It’s very relaxing. It gives me a calm feeling, and I can always enjoy some delicious lake trout or perch from the local restaurants.” Tim and Jamie both agreed with Nav that they appreciate heading to the manufacturing plants up north. Jamie mentioned, “Not only are those places so beautiful, but it’s really good interfacing with the manufacturing team.”
Tim, who has a little more time with the company to draw from, had the enviable job as PM for Daniel K. Inoute International Airport in Honolulu. He said, “Honolulu is pretty obvious for a favorite project site. I mean, who wouldn’t want to work in Hawaii? But for me, it’s because I love all forms of nature and outdoors. And working on projects in the Pacific Northwest allowed me to experience a lot of that part of the country—which I probably wouldn’t have otherwise.
Of course, business travel isn’t all fun and games. “Travel plans can get canceled. You might need to travel to resolve a problem. And the weather can be lousy,” Tim pointed out. “Overall though, sampling different areas and cultures from all around the country has been good.”
Jamie Chippendale currently manages a project in LAX. It’s a large job that requires a lot of attention, so she spends about a week there every month. However, on the bright side (literally), it gives her a chance to escape the impending blustery winter weather of the Michigan office. “When I get off work in LA, I can take a ride share and walk Hermosa Beach or Manhattan Beach. It’s really nice after a long day.” Jamie added, “I also love going to the Moynihan Train Station in New York. It’s right on 33rd Street in the middle of Manhattan. I just love New York and the pulse of the city.”
Daifuku Airport Technologies PMs get to take advantage of Michigan’s—or in Tim’s case North Carolina’s—relatively low cost of living, while also getting to experience more of the country. It’s a great fit for someone who enjoys traveling, but doesn’t want to spend all their time on the road or in the sky. While travel is an essential part of the job, it’s just as important for employees to enjoy their free time. So Nav, Jamie and Tim shared a little about their hobbies and favorite ways to unwind.
“I enjoy spending time with my family, reading, traveling, and hiking,” said Tim. “I also love checking out new breweries and restaurants when I get the chance. That’s definitely one of the benefits of visiting job sites. My wife has told me that I must have been a travel agent in a previous life, based on my enthusiasm for reading about upcoming destinations and planning itineraries. She might be right.”
“I like to be outside as much as possible, which is what I do when I travel for work,” added Jamie. “Even if it’s just going home and doing yard work, or taking a walk to a playground with my family. I also like to hike on the weekends and snowboard in the winter. I’m planning a vacation in February to get my little girls on skis.”
Nav chimed in about his latest hobby. “I used to go to the gym or for a run, but I recently started kickboxing. It helps relieve stress and gets me into shape. But if I’m not doing that, a glass of wine and watching some Netflix works too.”
As you can see, a project management career at Daifuku Airport Technologies is a great chance to expand your horizons—whatever your interests or hobbies may be.
We are searching for PMs and other talented individuals to join our team at Daifuku Airport Technologies. If you are interested, please contact <a href="mailto:agrusnick@jerviswebb.com" target="_blank" rel="noopener noreferrer">Andrew Grusnick</a>.

Travel Adventures from our Airport Baggage Handling Project Managers

“A few weeks ago, I boarded a flight from Detroit to Miami International Airport (MIA). I was traveling to my first working site-visit at an airport since beginning my new position as a Sales Application Engineer. I was hoping to catch a quick nap on board, as I knew my working hours would be drastically different from what they are back in the office. When I arrived, I had no meeting destination. I didn&#8217;t even have to leave the airport. I was going to a place that not many people even know exists—the baggage handling system (BHS). When I told my friends and family I would be traveling to Miami for work, they envied that I was escaping the Michigan cold. Little did they know, I stayed at the airport through the night until the sun came up. I would meet my coworkers at the airport late in the afternoon and worked through the night and into the morning for the next four days. 
On average, MIA has over 125,000 passengers fly through each day. However, the least amount of passenger traffic happens in the middle of the night, which means the baggage handling system is relatively empty during this time. As a result, this was the best time to work on the BHS without baggage interrupting you throughout. While I knew there would be a few late nights over the following days, I was looking forward to gaining hands-on experience at <a href="https://news.miami-airport.com/mia-unveils-new-automated-baggage-handling-system/" target="_blank" rel="noopener noreferrer">Miami’s new $324 million state-of-the-art baggage handling system project</a> which also included the <a href="https://daifukuatec.com/blog/largest-mobile-inspection-table-installation-goes-live/">largest Mobile Inspection Table (MIT)</a> installation in the world. Since joining Daifuku, I had seen the MITs in use—but never to the capacity of MIA. 
After receiving a comprehensive tour of the entire system, I had a better understanding of the massive upgrades MIA undertook. While the system is not entirely upgraded yet, I saw the major improvements that have already been completed. I also had a thorough explanation of the upgrades that are to come in the following weeks and months. Over the next few days, I was paired with a Field Engineer from MIA. He went through an entire series of hands-on training throughout various parts of the BHS. 
Tuesday Night – Wednesday Morning:
The field engineer I shadowed, Justin Cusumano, went over the mechanical installation related to ticket counters 14 and 15. These are part of the Central Terminal BHS. The ticket counters serve as the initial entry point for a checked bag to enter the BHS. During our site walk through the baggage handling area, Justin explained to me how conveyor lines of ticket counters 12, 13 and 14 would eventually merge into ticket counter 15’s conveyor line. This would carry the bags through TSA baggage check (CBRA/CBIS), which is where bags are inspected. Later the same night, we conducted an inspection on conveyor belts and high-speed diverters. This is how bags are moved and sorted to their correct location during their journey through the BHS. As we inspected each item, we noted our findings on Mechanical Static Inspection Sheets for each equipment. These sheets are comprehensive checklists that need to be completed before turning over finished conveyor lines to the customer. After a long day and night of working, I was eager to get back to my hotel for some rest. 
Wednesday Night – Thursday Morning:
Once I had a restful day’s sleep, I was looking forward to getting back to the airport. I learned so much about the BHS and was ready to gain more knowledge and experience from Justin. The following night, Justin went over the mechanical installation of the conveyor line for ticket counter 20 in the Central Terminal’s BHS area. We also conducted a Speed Change Test for motors on the conveyor. This is done on an old-style motor without a variable speed drive (VSD) for conveyors that are being reused. Furthermore, under Justin’s supervision, I completed static inspections for an automated tag reader (ATR) and a belt conveyor. It was empowering to complete this on my own. It really gave me confidence in the skills I was learning.
Thursday Night – Friday Morning:
On the last night of my visit, Justin took the opportunity to go deeper into my training. He went over the laxing process for the conveyor belts. This is an essential part of installing a belt onto the conveyor. Through lacing, two ends of the belt can be conjoined around the belt in a closed loop. With Justin’s guidance, I was also able to complete Mechanical Static Inspection for fire security doors, slope plate carousels, and a Vertical Sort Unit. 
Overall, I had an incredibly valuable experience during a short time in Miami. I truly believe there is no better way to learn something than by doing it. Hands-on learning provides an opportunity to receive both instant feedback and reinforcement. It also allows an individual to make the transition from the ‘what’ behind a task, and learn the ‘how’ and ‘why’. Not only is this vital in all industries, it’s specifically important in the baggage handling industry as much of the work is done behind the scenes. 
It was fascinating to see the intricacies of the BHS. Before, I had only ever looked at CAD drawing and design plans. It was eye-opening to see the system in person and witness how every piece, no matter how big of small, works together to create a massive and robust BHS.
Being beneath the airport is a place that many people never get to see. However, I believe almost anyone would be impressed with the comprehensive system which transports bags from the ticket counter all the way to the plane. The bag travels over miles of conveyor through screening and inspection, and is brought to the exact right place of the airport and delivered to the correct plane—all within the time it takes passengers to go through security and get settled on their plane. This is something people rarely think about. In fact, many travelers often only focus on their trip and pay little to no attention to their bag after dropping it off. To me, this is an incredible journey and one that I am proud to help support. 
About the Author:
Saad Kahn joined Daifuku Airport Technologies as a Sales Application Engineer in early fall, 2019. He graduated from Florida International University with a degree in Mechanical Engineering. Previously, he worked in the competitive automotive industry as a Sales Engineer for Toyota Boshoku. Saad is looking forward to using his previous skills and expanding his knowledge as he dives into the aviation industry.

Through the Lens of a Baggage Handling System Sales Application Engineer

<a href="https://iabsc.org/">The International Association of Baggage System Companies</a> (IABSC) serves as the voice of the BHS industry. It is their mission to be the sector’s foremost ambassador, assisting in the continued improvement of the airline and airport BHS industry. They are committed to raising standards, furthering education, pushing innovation and improving economic benefits across the greater industry as a whole.
Each month, BHS industry leaders convene in Dallas, Texas for collaboration, networking, and educational presentations at an IABSC-hosted meeting. With almost 100 companies in the BHS industry represented, there is a wide range of expertise – from airports and airlines to architects and consultants, as well as suppliers and original equipment manufacturers. Every piece of the baggage handling industry is represented at the IABSC, no matter how large or small.
The IABSC is made up of multiple committees that allow members to get more deeply involved in the organization if they wish. One unique committee is the Young Professionals Committee, which is specifically for BHS employees under the age of 35. Their goal is to attract new talent into the BHS industry by promoting the IABSC, as well as associated companies. Plus, they provide a platform for networking with other young professionals in the industry. Aiming to create a pipeline of future IABSC leadership, they also offer mentorship and training and encourage knowledge sharing.
In partnership with the “Engineer in Residence” (EIR) group, the Young Professionals Committee recently hosted the first-ever “IABSC BHS Career Day” at UT Dallas. The event was different from more traditional career fairs, it began with each company giving the students a brief overview of their organization’s role in the BHS industry, as well as examples of jobs and careers one could have within their organization. This was incredibly informative to the students. Many are not familiar with the baggage handling industry and are not often exposed to the opportunities it offers.
The career fair sparked some interest within the IABSC members. It got them wondering things like: ‘what is the best way to recruit young talent? What are today’s  young professionals looking for, and how are they getting their information?&#8217; During the November IABSC meeting, there was a presentation given on College Recruiting in the 21st Century. Jerry Alexander, Assistant Dean for Student Development at The Jonsson School of Engineering and Computer Science at UT Dallas, delivered a presentation on what today’s generation of college graduates are looking for post-graduation. He also spoke about how to recruit the top talent to your company, and how to prevent them from going in a different direction.
Jerry’s first piece of advice was: if you are not talking directly to the students, you do not really exist in their mind. When students apply for a job online, they cross their fingers and hope their resume stands out from the hundreds of others who also hit the apply button. They also receive no human interaction throughout the whole process. If you ask any recent college grad, almost none of them could tell you how many jobs they applied for — let alone the list of companies they submitted their resume to online. After applying to countless jobs online like this, students’ expectations are low and they are left hoping that at least one company will get back to them. Jerry recommended combating this by getting in front of students and being engaged.
By demonstrating your passion and showing students what your company can do for them and their career, you are more likely to spark a desire within them. Then, instead of being one of the countless companies a student applies for (in the hope one will call them back), you will become the place they deeply desire to secure an interview with. This small, personal connection will put you at the top of their list. By taking the time to engage with them on a personal level, they are more likely to believe you are actually hiring and seeking young professionals. You are no longer just another company with a job description behind the screen. Instead, you are a personal connection that demonstrated passion and encouraged growth.
Gone are the days where passive corporate recruiting will still bring talent to your organization. When students have the world at their fingertips (as well as countless industries they could work in and companies they could work for), you want your organization on the minds of the top talent. Today, you must have an aggressive and well-planned strategy to attract the type of highly skilled and innovative talent you are looking for in the BHS industry. If you are not actively seeking young talent and discussing how your organization can benefit them, someone else will. As a result, that company will be taking the people you wanted for your organization.

International Association of Baggage System Companies Young Professionals Committee

In the life cycle of equipment, it’s important to conduct periodic maintenance. Belts need adjustment and alignment, components have to be maintained, rotating equipment requires proper lubrication, and so on. In some cases, certain components need replacement — like a bearing on a motor — to ensure the main piece of equipment lasts for its whole designed lifespan. Anytime maintenance activity intended by the equipment’s manufacturer is not performed on schedule, the equipment’s operating lifespan is compromised. Over the last 20 years, Daifuku Airport Technologies has improved the standard approach to maintenance. In fact, our maintenance programs are distinctive and — when utilized — increase both reliability and availability.
Unfortunately, many maintenance suppliers wait for a piece of equipment to fail. We call this, ‘reactive maintenance’, which is the “run it until it breaks” methodology. Essentially, no one performs the maintenance originally intended by the manufacturer or installer to ensure the equipment reaches its full useful lifespan.
Reactive maintenance advantages: 
&#8211;  Low cost
&#8211;  Fewer staff
Preventative maintenance is more proactive and includes actions performed at specific dates or run-times — even if the equipment seems perfectly fine. These actions detect, prevent, or alleviate the degradation of equipment or systems. That way, you sustain or extend the equipment’s useful lifespan. By performing preventive maintenance, we extend the life cycle of our equipment, which translates into cost savings for our customers. Preventive maintenance — such as lubrication or adjustments — also allows the equipment to operate more efficiently.
Preventative maintenance advantages: 
&#8211;  Cost-effective in many capital-intensive processes
&#8211; Flexibility allows adjustment of the maintenance schedule
&#8211; Increase of component life-cycle
&#8211; Energy savings
Predictive maintenance takes advantage of measurements and statistical tracking to forecast potential part failures. This means you can make necessary repairs before operations are affected. While preventative maintenance uses a preset schedule, predictive maintenance is based on the component’s actual condition. A well-orchestrated predictive maintenance program will greatly minimize the potential for catastrophic equipment failures.
At Daifuku Airport Technologies, our programs incorporate both preventive and predictive maintenance. When combined with an inventory system designed to ensure necessary parts are always available, we can optimize the operation of the equipment. This helps us both save energy costs and increase system reliability.
Predictive maintenance advantages: 
&#8211;  Increased component operational life/availability
&#8211;  Allows for preemptive corrective actions
&#8211; Decreased equipment downtime
&#8211; Decreased costs for parts and labor
&#8211; Improved product quality
Ultimately, Daifuku Airport Technologies’ approach to maintenance is strategic. We use a combination of reactive, planned, and predictive maintenance activities. We consider the entire system — down to individual components and parts. Our programs recognize that equipment design and operation differ and that environmental conditions can cause a higher probability of failure than normal wear and tear. For example, equipment located along the East Coast may be exposed to salt air and have a much different corrosive concern than those in the Upper Midwest — where subzero temperatures cause impacts on gear oil.  Essentially, our maintenance strategy evaluates systems equipment and creates a customized maintenance approach. When we incorporate and combine this process with our inventory system, we can once again optimize the operation of our equipment to save energy costs and increase system reliability.
At Daifuku Airport Technologies, we will apply all available maintenance practices to ensure our equipment always performs at its best. Included in our programs is a vigorous Quality/Continuous Improvement process. This encourages our employees to take ownership of getting the most out of equipment and for achieving optimal operation. The result is a high degree of reliability and cost-effectiveness.
Ultimately, we hold to a specific, yet simple philosophy with our maintenance programs: “We treat your equipment as if it is our own.”
To each of our 1,200+ technicians, this means being proactive and focusing the right amount of time and effort on the routine and preventive maintenance activities. That way, we maximize our equipments’ useful lifespan and reduce the chance of untimely and costly failures.
Daifuku Airport Technologies continues to raise the bar when it comes to providing O&amp;M services. It’s one of the reasons why our customers trust us to take care of their high-investment, mission-critical assets.

The Daifuku Approach to Airport Technology Maintenance

Project managers at Daifuku Airport Technologies come from a myriad of personal and professional backgrounds. In fact, they possess a variety of interests and approaches to their work. However, they do share one necessary trait—a passion for innovative technology. This makes the fast-evolving material handling industry a perfect career choice for them all. To provide insight, we asked three Daifuku Airport Technologies PMs — Tim Hipp, Nevwant Thakur, and Jamie Chippendale — to sit down and discuss what it is like working in this exciting field.
Nearly three years ago, Navwant Thakur discovered Daifuku at a career fair during the final semester of his master’s degree in construction management. Nav then interned for us while he finished his studies, and applied for a permanent project management role upon graduating. That set him on the path to his current position, where he oversees the baggage handling system projects in Washington, D.C.’s Ronald Reagan National Airport. He also has a part in both Midway and O’Hare in Chicago, as well as Washington State’s Seattle-Tacoma International Airport.
<img loading="lazy" decoding="async" class="aligncenter wp-image-7854 size-medium" src="https://daifukuatec.com/api/asset/2019/11/Nav-Site-pic-1-1-267x300.jpg" alt="" width="267" height="300" srcset="https://daifukuatec.com/api/asset/2019/11/Nav-Site-pic-1-1-267x300.jpg 267w, https://daifukuatec.com/api/asset/2019/11/Nav-Site-pic-1-1-133x150.jpg 133w, https://daifukuatec.com/api/asset/2019/11/Nav-Site-pic-1-1-768x863.jpg 768w, https://daifukuatec.com/api/asset/2019/11/Nav-Site-pic-1-1.jpg 800w" sizes="auto, (max-width: 267px) 100vw, 267px" />
Jamie Chippendale spent her first few years out of college mapping optical networks as a system build engineer before deciding to undertake a role with a more holistic view of projects. After returning to school and earning her MBA, Jamie pursued a career in a new field. She joined Daifuku in 2018, and now combines her leadership acumen with her engineering and mathematics experience to manage high-profile projects encompassing transportation technology, engineering, manufacturing, and construction. She is currently responsible for projects at LAX, and for the state-of-the-art Moynihan Train Hall in New York City.
<img loading="lazy" decoding="async" class="aligncenter wp-image-7851 size-medium" src="https://daifukuatec.com/api/asset/2019/11/Jamie-1-263x300.jpg" alt="" width="263" height="300" srcset="https://daifukuatec.com/api/asset/2019/11/Jamie-1-263x300.jpg 263w, https://daifukuatec.com/api/asset/2019/11/Jamie-1-131x150.jpg 131w, https://daifukuatec.com/api/asset/2019/11/Jamie-1-768x877.jpg 768w, https://daifukuatec.com/api/asset/2019/11/Jamie-1.jpg 800w" sizes="auto, (max-width: 263px) 100vw, 263px" />
Tim Hipp never expected to work for the same company for a quarter of a century. However, he got hooked on the exciting business and Daifuku’s industry-leading technology. Like Jamie, Tim had a desire to influence all phases of a project, leading him to switch disciplines from electrical engineering to project management. Tim— who works from a home office in North Carolina — oversaw Miami International Airport’s massive security room upgrade, one of Daifuku’s largest-ever installations.
<img loading="lazy" decoding="async" class="aligncenter wp-image-7857 size-medium" src="https://daifukuatec.com/api/asset/2019/11/Tim1-1-298x300.jpg" alt="" width="298" height="300" srcset="https://daifukuatec.com/api/asset/2019/11/Tim1-1-298x300.jpg 298w, https://daifukuatec.com/api/asset/2019/11/Tim1-1-150x150.jpg 150w, https://daifukuatec.com/api/asset/2019/11/Tim1-1-768x774.jpg 768w, https://daifukuatec.com/api/asset/2019/11/Tim1-1.jpg 800w" sizes="auto, (max-width: 298px) 100vw, 298px" />
Throughout the conversation, the three shared their favorite aspects of working for Daifuku, as well as some of the challenges to consider when pursuing a project management career.
“Our company is a pioneer in launching new products for airports,” stated Nav. “I enjoy learning about these new technologies, such as baggage tray systems and mobile inspection tables, which are replacing traditional conveyor systems. I also like seeing how the airport industry is transitioning to adopt these innovations.”
Managing the demand for multiple projects is challenging but highly rewarding. Travel is an interesting aspect of the job and one that future PMs should consider. It is common for PMs to visit project sites once or twice a month. This provides an opportunity to see different cities and gives PMs a chance to closely experience the systems they are responsible for managing the installation of. While she is working on LAX, Jamie gets to escape the impending winter cold of her Michigan home from time to time. However, the three-hour time difference and frequent overnight work for installation efforts does mean she sometimes must, at a minimum, take calls outside of regular business hours and sometimes react to what’s happening on-site. This can happen even if she’s back at Daifuku’s Novi, MI office. “My phone is ringing from 6:00 AM to 7:00 PM. You have to find a balance, prioritize, decide what’s important, and recognize that some things can wait.”
Tim concurred. “Using my experience to solve problems is where I find the most enjoyment. but you have to realize there are things you can control as a project manager and things you can&#8217;t. Those are lessons you need to learn. A detailed, thorough plan that the team understands is essential.”
“A plan is only as good as its execution,” Jamie added. “Communication is so important. Time management, transparency, confidence, and a knack for coordinating efforts across multiple disciplines are integral skills you need for the job. Especially when you’re maintaining customer satisfaction, productivity, and profitability on multi-million-dollar projects.”
Nav went on to mention the importance of familiarizing yourself with the products and project management processes. “As airport PMs, being cognizant and understanding the core attributes of project management is key to our success. However, it also helps develop our personalities for communication.”
Jamie capped the conversation with a note to future PMs. “Finding and working within an industry that you’re passionate about will drive you to learn and perform well. here is so much growth and technology within the airport industry, it’s exciting to be part of.”
At Daifuku Airport Technologies, we are searching for PMs and other talented individuals to join our team. If you are interested, please contact <a href="mailto:agrusnick@jerviswebb.com" target="_blank" rel="noopener noreferrer">Andrew Grusnick</a>.

An Inside Look at Project Management

Each year, <a href="https://www.aviationpros.com/magazine" target="_blank" rel="noopener noreferrer">The Airport Business Magazine</a> showcases the aviation industry’s top talent and leaders in their “40 Under 40” showcase. These individuals are recognized — by both their companies and the industry as a whole — for building success today, as well as for innovations for the future. Winners were nominated and assessed on ‘innovation’, ‘outstanding attributes’, and ‘commitment and involvement in the industry’. This year, Daifuku Airport Technologies is proud to announce that <a href="https://www.linkedin.com/in/emeryjoe/" target="_blank" rel="noopener noreferrer">Joe Emery</a> has received this prestigious award.
Joining Daifuku’s Jervis B. Webb Company in 2007, Joe began his career as a mechanical engineer. Since then, Joe has been promoted to his current position: Senior Sales Application Engineer, where he has been a huge asset to Daifuku’s Airport Technologies division.
Joe has established himself as a leader known for always offering a helping hand to his peers and colleagues. Whenever there is something that needs extra support, he is the first to help. Joe is also well versed in cutting-edge baggage handling technology. This includes using innovative Mobile Inspection Tables (MIT) in CBRA applications, which provide the TSA with improved ergonomics and efficiency.
In addition, Joe has spoken as a subject matter expert on baggage handling innovations at several conferences, including the 2019 Passenger Terminal Expo and the International Association of Baggage System Companies (IABSC).
Incredibly versatile, Joe often juggles multiple projects at once. He is an expert in designing baggage handling systems (BHS), where he contributes conceptual design layouts, reviews alternates, and consistently identifies cost savings for our airline and airport customers. In fact, Joe always puts our customers first and promotes value-adding solutions to airline operations.
Joe’s BHS knowledge can be found at many of the largest airports in North America. He was responsible for the design of the first MIT system in North America at Detroit Metropolitan Airport. The loyalty Joe shows to both his company and the industry is evident through the dedication and commitment to his work. He knows that the smallest things can make the biggest impact, so focuses on every detail and ensures nothing gets missed.
Congratulations Joe for receiving this award. We are proud to have you as part of the Daifuku Airport Technologies Team. Additionally, we’d like to offer a sincere congratulations to each of the 2019 winners. We truly value your contributions to the industry. See the <a href="https://www.aviationpros.com/21092644" target="_blank" rel="noopener noreferrer">full list of winners.</a>

Airport Business Magazine 2019 40 Under 40

Vancouver International Airport (YVR) could be excused for wanting to vaunt their success continuously. The airport winning several notable international best airport awards, including Skytrax&#8217;s Best North American Airport, based on an independent survey of more than 13.5 million passengers from more than 100 countries. For this award, they have taken the title, not once, but for a staggering ten consecutive years. The only airport to ever receive this honour, firstly in 2007, then 2010, right through to 2019.
Instead, when you engage with YVR, any form of ostentatious display is far from what you get. Modest does not begin to describe the experience. Their personalised, community-based approach across all of their touch points evokes a sense of knowing and deep understanding – they get you. All beautifully packaged within the communication they deliver, and how they govern themselves as a business &#8211; local values with a drive to connect British Columbia to the world.
It gives you a clear depiction for what the &#8216;locals&#8217; who reside in this stunning coastal city are like – humble, very likable, and crucially authentic.
In their own words, &#8220;YVR&#8217;s success comes from our unique operating model. As a not-for-profit, community-based organisation, we are not government-run or beholden to shareholders.
Rather, we are committed to our communities, constantly improving the airport for everyone while supporting our region.&#8221;
Their public-spirited approach is not disingenuous by any means. In 2018, YVR donated more than $1,000,000 to more than 50 community organisations. Nothing to sneeze at really.
In short, YVR has created an airport that &#8216;we&#8217; can all be proud of.
After taking over the management of Vancouver International Airport (YVR), the Vancouver Airport Authority commenced work on a redevelopment plan that included the construction of a new international terminal.
The terminal was to include an industry-leading Flight Information Display System that would dramatically enhance the passenger experience.
Speaking with Bruce Allen, Chief Executive Officer of Daifuku Group Affiliate, Intersystems on how they approached the project and how integral this was for YVR&#8217;s future development, &#8220;YVR recognised Intersystems as an innovator when they selected us back in 1995 and we have enjoyed partnering with ever since. Throughout that time they have remained at the forefront of innovative ideas in airports and our products continue to assist them in delivering a better passenger experience.&#8221;
Today, close to 100,000 people travel through YVR each day via fifty-six airlines. In 2018 they welcomed a record 25.9 million passengers.*
Their unique model is one which may set future benchmarks. I, for one, look forward to witnessing what future records they continue to break.
*includes arriving, departing and connecting travellers.

The coastal city packing a serious punch

Largest Mobile Inspection Table (MIT) Installation Goes Live at Miami International Airport 
In 2017, Daifuku Airport Technologies was awarded a design-build project for the new South and Central Terminal checked baggage inspection system at Miami International Airport.  The multi-year project, valued over $100 million (USD), was performed under a guaranteed maximum price contract by Parsons-Odebrecht Joint Venture. It entailed the installation of 12 CTX 9800 machines, over 1,200 conventional baggage handling system belt conveyors, and a checked baggage reconciliation area (CBRA) utilizing an unprecedented 102 mobile inspection tables (MIT).
Daifuku Airport Technologies’ MIT is a revolutionary solution, designed for the use inside of an airport’s CBRA, and implemented as a replacement for traditional belt conveyors and static search tables. The MIT utilizes proven robotic technology to revolutionize operations throughout CBRAs globally and offers benefits to both airlines and airports.  With flexible design parameters, MITs can be modified to function inside of any airport environment without major infrastructure changes.
Bags are loaded automatically onto the MIT unit, which autonomously delivers them directly to the TSA inspection stations, eliminating lifting, twisting, and turning for TSA agents.  Bags are then searched directly on top of the MIT unit and upon search completion, the MT delivers bags back to the appropriate conveyor to proceed onward.  The MITs not only improve room accessibility and reduced noise pollution but more importantly provide TSA officers with efficient and ergonomic enhancements to traditional inspection practices.
The South and Central Terminal CBRAs will operate independently but will share a new common facility that showcases not only the largest MIT installation to date but also the largest automated guided vehicle (AGV) airport industry application in the world.  The system contains 102 MIT vehicles utilizing 52 baggage inspection stations, with room planned for future expansion.
The combined project involved 37 phases, strategically designed to minimize disruption to airport operations during the installation and testing of the new systems. Given each terminal’s myriad inputs, redundancies, and security systems, we are very proud of this accomplishment and recognize the hard work of the many organizations and individuals involved in the installation.
This marks the sixth MIT installation by Daifuku Airport Technologies with previous installations at DTW, CLE, DAL, and two systems at MCO. Commissioning of MITs is also underway at LaGuardia’s new Central Terminal. Last year alone, MIA served 45 million passengers. It ranked third among the busiest airports in the United States for international passengers and set a new annual record for international freight carrying in 2018. The MIA installation was executed in conjunction with the new USD $4- to $5-billion improvement program at Miami International Airport.
About Miami International Airport: Miami International Airport (MIA), located on 3,230 acres of land near downtown Miami, is operated by the Miami-Dade Aviation Department and is the property of Miami-Dade County government. Founded in 1928, MIA now offers more flights to Latin America and the Caribbean than any other U.S. airport, is America’s third-busiest airport for international passengers, boasts a lineup over 100 air carriers and is the top U.S. airport for international freight.
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Largest Mobile Inspection Table Installation Goes Live

The American Association of Airline Executives (AAAE), the world’s largest professional organization for airport executives, recognizes the value of advancement in the aviation by individuals committed to the industry. To that end, they offer professional development, certification programs, training opportunities. They also host over 80 domestic and international meetings each year.
The AAAE conference topics always vary, but one constant is that they always showcase fantastic keynote speakers, often from non-aviation industries. They deliver powerful, inspirational messages to promote professional and personal development. This year was no different.
At the AAAE Innovation Forum in July, the keynote was delivered by John K. Coyle, an Olympic speed skating silver medalist at the 1994 Winter Olympics. John’s keynote focused on design thinking, identified as an analytical approach to problem-solving using a step-by-step method for finding working solutions. Another way to think of this approach is striving to find new ways to solve old problems.
A key point in the presentation was the importance of accepting your weakness, an interesting thought that can have a profound impact on how to approach day-to-day processes. We naturally believe that we should work on weakness as a method of continuous improvement, effectively striving to eliminate them. As individuals, we are often hesitant to admit our weaknesses aloud, as if there is a sense of shame associated with anything “weak.”
This was apparent during the presentation when John projected a list of weaknesses on the and asked the crowd to, by raise of hands, identify which weakness they relate to. Few hands went up. On the flip-side hands were readily raised when the question was posed with list of strengths.
There is a fantastic quote from Donald Clifton (from the book Now, Discover Your Strengths): “You will excel only by maximizing your strengths, never by fixing your weaknesses,” which speaks well to John’s keynote address. As individuals, we tend to believe the best path to improvement is working on our weaknesses with the goal of becoming a jack of all trades, even if it means being a master of none in our professional careers. Clifton’s quote delivers a different message altogether, that it is okay to be weak in some areas and that one should focus on improving their strengths instead to striving for broad continuous improvement.
The hardest question in a job interview is always “What’s your biggest weakness.” Typically, people answer with a planned response, along the lines of “I work too hard” or “I’m a perfectionist,” which are, frankly, boring and do not say anything of consequence about a person.
John’s keynote provided a completely different perspective on this question: be open and accept your weaknesses, knowing they may well be the resultant inverse of your strengths.
You can find more information about John and his story, including his book on Design Thinking, on his website: <a href="https://www.theartofreallyliving.com/">https://www.theartofreallyliving.com/</a>
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About AAAE: Founded in 1928, AAAE is the world&#8217;s largest professional organization for airport executives, representing thousands of airport management personnel at public-use commercial and general aviation airports. AAAE&#8217;s members represent nearly 875 airports and authorities, in addition to hundreds of companies and organizations that support airports. AAAE serves its membership through results-oriented representation in Washington, D.C. and delivers a wide range of industry services and professional development opportunities including training, meetings and conferences, and a highly respected accreditation program.
 
About the Author: Joe Emery has been employed with Daifuku’s Jervis B. Webb Company for over 12 years. In 2007, Joe began his career as a mechanical engineer with Jervis B. Webb. Over the years, Joe has moved into his current position: Senior Sales Application Engineer where he has made himself a huge asset to the Airport Technologies division of Daifuku. Joe has established himself as a leader known for always offering a helping hand to his peers and colleagues.

American Association of Airline Executives (AAAE) Innovation Forum Keynote

Public-private partnerships (P3) have seen recent success in delivering critical infrastructure across the country.  As many airports have faced challenges in finding ways to enhance their capacity to fund and construct major expansion and infrastructure, many are looking to P3’s as an opportunity to facilitate growth.  P3 recently hosted their annual summit in San Diego, California.  The P3 Airport Summit is the leading P3 Conference.
This year, the Summit focused on project management, planning, procurement, and networking for airport owners, operators, airlines and industry professionals.  The Conference provided a great opportunity to learn more about the P3 environment, information on types of projects that have been successful, and an informative keynote session by the Australian Ambassador to the US on a concept called asset recycling.
A highlight for attendees were the presentations by two fast-growing airports, LAX and Austin-Bergstrom (ABIA). The ABIA presentation outlined some of the challenges associated with rapid community and passenger traffic growth and how the airports are dealing with it from a project planning perspective. ABIA identified a number of possibilities where P3’s could be utilized to implement projects. The growth anticipated at Austin-Bergstrom will be a great opportunity for some P3 projects and it was exciting to hear the passenger projections they had through 2040, highlighted by the VISION 2040 plan.
In addition, LAX is undergoing some very significant changes and upgrades across the entire airport. It was interesting to hear about the Consolidated Rent-A-Car (ConRAC) facility PPP project. Insight into the cost to participate in the bid process and the importance of MBE/DBE and when to engage in the procurement cycle was fascinating. I had the opportunity to have lunch with a WBE entity that partook in the process and they shared the time and cost associated with the pursuit, indicating that in the future the overall process might better be served by involving some of the smaller DBE/MBE/WBE entities at a later stage to reduce the financial burden of project pursuit.
Another interesting presentation was by the JFK Terminal One team. They shared how they bring different perspectives and strengths to the team, how they worked with the Port Authority of NYNJ, and impressively how the New Terminal One will be the gateway to NY and the United States.
Overall, it was an opportunity to learn more about the P3 process, what has worked and what may work, and learn from some of the thought leaders in the industry.
The P3 summit is dedicated to P3 education, industry networking, and business development.  With over 1,000 airport representatives and industry leaders in attendance, they focus on project management, planning, procurement, and networking for airport owners, operators, airlines, and industry professionals. 
About the Author: Garrett Kelly
Garrett Kelly joined Daifuku Airport Technologies in 2018 as the Sales Manager for Daifuku Airport Technologies in North America.  He graduated from The University of Michigan with a degree in Industrial and Operations Engineering and obtained his MBA from University of Michigan’s Stephen M. Ross School of Business.

The Public Private Partnership Airport Summit

The challenge posed to the Young Professionals group was to create a strategy to accommodate the anticipated growth in airline travel and baggage volume, forecast to double in the next 20 years while recognizing the limitations of airport space, aging infrastructure, customer service, time, and budgetary restrictions. The winner of the contest received $5,000 for his winning solution, which was presented at the meeting.
His solution presented creative ways to further monetize the baggage handling process and use customer choice to balance demand. Drawing upon Uber as an example, the winner discussed the advantages of surge pricing, flexible capacity, and regional capability, taking into account that not all cities will experience 100% growth in the next twenty years.
The presentation points out that the capacity of baggage handling systems is sized for peak periods, which represent a small percentage of use time but dictate the entire cost of the system. Therefore, systems, as currently designed, have significant available capacity outside of peak periods and are growth-constrained by peak periods. Doubling the number of passengers necessitates doubling the peak capacity, a very expensive proposition. By incentivizing passengers to travel during non-peak periods or forego check bags during peak periods, airlines and airports can increase system utilization, meaning more bags and less cost.  He also suggested that charging for baggage system utilization will result in new revenue streams for airports, airlines, and suppliers, increasing competition and encouraging innovation.
Many of the attendees were expecting a technical solution to the IABSC challenge. It was expected that the winner would do a presentation about RFID, AS/RS, or independent carrier systems; not an economic solution. Many individuals were pleasantly surprised by the winner’s approach and appreciated his willingness to take a step back, away from the technical details, to analyze the way the industry functions.
The presentation and innovative solution exhibited the importance of groups like the IABSC and the Young Professionals Committee. Providing a forum outside of our day-to-day work demands &#8211; for brainstorming, experimenting, and discussing new ideas &#8211; is essential for the evolution of the baggage handling industry.
The 2008 recession in the United States and subsequent slowing of infrastructure development created an environment where young leaders are few and far between in this industry. There was simply a time when companies were not hiring, and talented young people were shifting to more stable industries. The result is that now, in a market seeing unprecedented growth in the aviation industry, there is a lack of young leadership when a need for fresh approaches to new challenges is greater than ever.
How will airports respond to growth projections? Will big data change the way airports function? What will be the effect of virtual reality on the travel industry? While we work on our day-to-day concerns like making it a profitable quarter, attracting talent, or locking in the next order, we must also find ways to conquer new challenges. Companies in the baggage handling industry need to take these changes seriously and prepare for the evolution of our business.
What was witnessed at this month’s IABSC meeting is an example of how the industry can cooperate to build a stronger future for all of us.
The IABSC Young Professionals Group was established to provide networking and professional development opportunities to young people in the baggage handling industry, as well as to attract new talent into the industry. The group also supports a yearly contest for its participants meant to generate new ideas and to energize the industry. 
For information on the IABSC and the Young Professionals Group, visit <a href="http://www.IABSC.org">IABSC.org</a>
<h6>About the Author: Andrew Grusnick</h6>
Andrew Grusnick joined Daifuku Airport Technologies in 2013 where he has quickly worked his way up to the Director of Project Management for Daifuku Airport Technologies in North America.  A key attribute often bestowed on Andrew is his ability to empower his team, to strive to be their best.  With the ability to look at each experience, both positive and negative, as an opportunity to learn and grow.  Andrew recently completed the MBA program at Michigan State University.

IABSC Young Professionals Award Winner

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Over the last twenty years, the aviation industry has experienced a surge in people traveling across the globe, with numbers rising from 1.467 billion in 1998 to 3.979 billion in 2017, based on figures from International Civil Aviation Organisation.^
And, there seems to be no end in sight, with numbers set to more than double in the next two decades to over 8 billion in 2037.
For a moment, putting aside how we create the super highway of the sky. How are airports gearing up for this phenomenal growth?
In response to this increase, the mandate among airlines and airports will be to create efficiencies throughout the passenger and baggage journey, while maintaining high levels of service and experience; through to security, tracking and delivery.
<h6>So how will it be done?</h6>
In today&#8217;s digital world, we are consistently presented with a multitude of applications and technological devices to make our lives easier. Therefore, it is no surprise that the adoption of technology within airports is on the rise.
Airports globally have an opportunity to redefine the passenger experience beyond anything we have known or experienced since the inception of air travel. With technology acceptance currently at an all-time high, utilising digital solutions to creating a more seamless, integrated pathway for passengers will soon be the norm.
In a recent survey conducted by SITA, it showed overall passengers rated their journey 8.2 out of 10, with figures increasing when mobile services or biometrics are used. These sentiments further cemented when looking at the percentage of passengers willing to switch from face-to-face to self-service. #
<h4>A passenger’s perspective</h4>
No longer do passengers want to wait in lengthy cues and are wanting more control over their time. An industry survey conducted by IATA indicated that over 50% of passenger worldwide want more self-service options to speed up their journey through airports*
In response to this, more airports are looking to increase the use of self-service technology to ease the strain of growing passenger numbers and are finding the gains are many.
A sample of self-service benefits, include:
<ul>
<li>Reduction in wait times</li>
<li>More efficient processes</li>
<li>Flexible and convenient operations</li>
<li>Puts the control into the hands of the passenger</li>
<li>Lower stress</li>
</ul>
<h4>The increased use of self-service</h4>
The use of self-service technology is not revolutionary. Banks first adopted this concept using ATMs in early 1967, when Barclays Bank in London first implemented the solution to reduce costs and provide better service to customers. Proven to be a significant benefit for businesses, and importantly, their customers, self-service technology has risen across a range of industries including retail and hotels to fast become part of our everyday urban landscape.
There are many factors contributing to the success of an airport, with the passenger processing operations being a significant contributor. It is essential for airports to provide ease and convenience, with much attention given to ensure a seamless flow of traffic and uninterrupted experience &#8211; the aim to avoid fatigue and frustration.
We took a look at the very front line of the passenger and baggage handling process; Self Bag Drop solutions, the key benefits, and things to consider.
<h4>Self Bag Drop solutions</h4>
For many airports, Self Bag Drop (SBD) solutions are now an integral part of the facilities offered, considerably enhancing the passenger experience.
Airlines and airports offering self-service have seen an increase in passenger satisfaction, with approximately 47% of all passengers using self-service tagging options on their most recent trip, an increase from 31% in 2016.#
Daifuku&#8217;s Self Bag Drop solutions offer an intuitive, clear guide through the simple three-step bag drop process.
Offering unprecedented efficiency, our technology takes a modern, flexible design approach to meet the unique physical requirements of airports worldwide.
While many early SBD deployments operated for a single airline, we understand that from an airport’s perspective, a &#8216;common-use&#8217; solution is preferred which is why we are the only SBD solution certified for use on the world&#8217;s leading common-use self-service. This ensures multiple airlines can utilise the same SBD hardware, maximising passenger throughput within the terminal check-in area.
The benefits for implementing a self-service solution for baggage drop are vast; below we&#8217;ve included a few, just to get you thinking.
<ol>
<li>Supports passenger growth and reduction of wait times within existing infrastructure and space without requiring large-scale redevelopments and capex expenditure.</li>
<li>Increases passenger throughput.</li>
<li>Solutions are always online and available, meaning a higher capacity is available.</li>
<li>Processing time for bag drop solutions continues to decline, to now below 65 seconds on average for the entire process &#8211; scan, tag, and drop.</li>
<li>Reduces administration work allowing airlines to mobilise staff to function as roving agents to assist with the check-in process and customer service, providing an add-value experience for passengers.</li>
<li>Increase in retail spend throughout the airport as passengers are less stressed and have more dwell time.</li>
</ol>
<h6>As we become more mobile with accessibility to air travel increasing, the impetus for the industry to support greater global connectivity will be heightened.</h6>
To speak with one of our experienced business solution managers on how to create positive passenger experience and increase efficiency, contact us today.
^ <a href="https://data.worldbank.org/indicator/IS.AIR.PSGR">https://data.worldbank.org/indicator/IS.AIR.PSGR</a> 
* <a href="https://www.iata.org/">https://www.iata.org/</a>, <a href="https://www.internationalairportreview.com/article/23211/passenger-processing-benefits-fast-travel/">https://www.internationalairportreview.com/article/23211/passenger-processing-benefits-fast-travel/</a> 
# <a href="https://www.sita.aero/resources/type/surveys-reports/baggage-it-insights-2019/">https://www.sita.aero/resources/type/surveys-reports/baggage-it-insights-2019/</a>

Rise of the Machines

The Airport Business Magazine &#8220;Top 40 Under 40” showcases the top talent and leading thinkers in the aviation industry who are building success today and innovations for the future. In 2018 two Daifuku Airport Technologies employees were nominated and awarded this honour.
With nominations currently underway for 2019, we wanted to recognise the impressive efforts of our 2018 award winners.
<h2 class="heading--4">Andrew Grusnick</h2>
Joining Daifuku in July 2013, Andrew commenced his employment as a Project Manager and within two short years was promoted to Director of Project Management.
This impressive trajectory of Andrew’s career within Daifuku has been driven by his proven leadership skills making him a key asset to both the Company and his peers.
A key attribute often bestowed on Andrew is his ability to empower his team, to strive to be their best. With the ability to look at each experience, both positive and negative, as an opportunity to learn and grow.
A husband, father, employee, and student, Andrew is passionate about his goals for both today and the future, and is currently enrolled in the MBA program at Michigan State.
In recent times, Andrew has championed the restructure of the North American Project Management group to support 100% growth in business year on year.  To achieve this, he has utilised creative staffing methods, including training retired military personnel, known for their highly focused attention to detail and organisational skills in Project Management.  He has also developed superintendents from the local Millwright Union Apprenticeship Program.
<h2 class="heading--4">Alex Wuchte</h2>
Working for Daifuku North America since February of 2012, Alex spent his first four years learning the baggage handling system business as a controls engineer. Since this time, he has represented Daifuku at some of the busiest airports in the world, including Atlanta, Washington Dulles, and Philadelphia.
Demonstrating exemplary leadership in delivering quality systems to our aviation customers, Alex has assisted in the delivery of complex new systems while maintaining daily airport operations. Gaining the confidence of airlines and key stakeholders through utilising his technical expertise and effective communication.
In 2016, Alex transitioned from engineering to sales, where he has been able to leverage his technical expertise along with his relationship building skills in the development of new customer-centric solutions.
In 2018, Alex was promoted to Business Development Associate, following record sales growth the year prior, and has since been successfully leading sales teams on substantial baggage handling opportunities.
<h6>As we look to the 2019 awards, we sincerely congratulate both Andrew and Alex on their achievements as valued members of Daifuku Airport Technologies team. </h6>
<h6>To make a nomination for this year’s awards, please visit The 2019 Airport Business Top 40 Under 40 Awards <a href="https://www.surveymonkey.com/r/AB40u40" target="_blank" rel="noopener noreferrer">submission page.</a></h6>

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