Case Study

Melbourne Airport

The start of something big

Overview

In 2013, Melbourne Airport partnered with Daifuku to create the world’s first purpose-built, dedicated Self Bag Drop system inside their domestic Terminal 4. This ensured they maintained high levels of service and continued on a positive growth trajectory.

2,000

bags processed per hour

26M

domestic passengers a year

90%

increase over 8 years*

Solution

Drop-UX 300P key features

  • Fully automated bag drop
  • 2 step process — bag tag and bag drop
  • Biometric passport scanning (option)
  • Boarding pass scanning (option)
  • Receipt printer (option)
  • Payment terminal (option)
  • ADA compliant
  • Low-profile conveyor for easy bag loading

The world’s first purpose-built, dedicated Self Bag Drop system

Drop-UX 300P increases the check-in capacity of an airport within the same footprint, allowing for up to 20% more SBD units to be installed, compared to traditional check-in counters.

“The Self Bag Drop system eradicates queuing, making the process far more efficient. The main benefits to Melbourne Airport are that we can provide efficient infrastructure at a fraction of the price. It also gives time back to the passenger, allowing them to do things that they want to do."

Bryan Thompson—General Manager Strategy, Planning and Development. Melbourne Airport.

Results

Enhancing the passenger experience

Following hardware installation in 2013, Melbourne Airport has transitioned 20% of their international check-in processes to Self Bag Drop, including 100% adoption in their International T3 terminal.

Infographic

Airport technology focus areas

Contact

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