Synergies as a Total Service Provider

By Kodie Howarth – Port Manager, Daifuku Oceania 

Enhancing Airport Operations through Comprehensive Operations and Maintenance Services

As the aviation industry continues to evolve, the importance of efficient, reliable, and seamless airport operations cannot be overstated. Daifuku Oceania’s award-winning Operations and Maintenance (O&M) services stand out in this dynamic environment, providing unparalleled support to airports across Australia, New Zealand, and Japan.

By leveraging our extensive expertise and integrated technological solutions, we offer a holistic approach to airport operations and maintenance, ensuring optimal performance and safety. Our commitment to excellence is underscored by our ISO 45001 accreditation, a testament to our adherence to the highest safety management standards.

Integrated Solutions for Airport Operations and Maintenance

Daifuku Oceania’s O&M services encompass a wide range of maintenance solutions tailored to the unique needs of airport infrastructure. Our services extend beyond conventional baggage handling systems (BHS) to include passenger boarding bridges, ground support equipment (GSE), advanced visual docking guidance systems (AVDGS), and airfield lighting.

This comprehensive approach ensures that all critical airport systems are maintained to the highest standards, minimising downtime and enhancing operational efficiency.

One of the key advantages of partnering with a single service provider is the seamless integration of maintenance activities. By consolidating services under one umbrella, airports benefit from streamlined operations, reduced administrative overhead, and enhanced coordination. Our field service technicians, engineers, and support staff work collaboratively to deliver end-to-end maintenance solutions, ensuring that every aspect of airport operations runs smoothly.

Our extensive integrated service offering provides a scalable framework for partners to create financial efficiencies in their supply chain network. Our dynamic service offering supports airports in optimising operations, reducing costs, and enhancing overall productivity. This holistic approach

Synergies in Daifuku’s Service Delivery

Our integrated service delivery model is designed to create a unified approach that drives operational excellence. For instance, using advanced thermal imaging cameras allows us to conduct visual thermal inspections that identify electrical and mechanical faults before they become critical. This proactive approach not only enhances safety but also prevents costly disruptions.

Comprehensive Maintenance Services

We understand that the efficiency of airport operations hinges on the reliability of its systems. Our comprehensive maintenance services are designed to support every aspect of airport infrastructure. Our O&M team, comprising over 250 employees across Australia, New Zealand, and Japan, is equipped to handle a wide range of maintenance activities, including:

Operational Support and Maintenance

Daifuku Oceania’s commitment to excellence extends to every aspect of our service delivery. Operational support teams address any issues that may arise, from bag jams and faults to outages of APAL equipment. We provide planned preventative maintenance, ensuring that all systems are regularly checked and maintained to prevent unexpected failures.

Our standard services include monthly maintenance checklists, detailed plans and reports, tagging and testing services for airport-owned equipment, and electrical maintenance support across airport infrastructure. We actively maintain live asset registers for the BHS and other critical systems and ensure that consumables and spare parts are always available.

As a company, we are committed to enhancing the efficiency and reliability of baggage handling systems (BHS) through comprehensive stakeholder training. Our ‘Smooth-Move’ training program is meticulously designed to equip all stakeholders involved in BHS operations with the knowledge and skills necessary to ensure optimal bag presentation. By focusing on every stage of the baggage journey, from check-in to screening and sortation, this training aims to facilitate the seamless induction of baggage into the system. The program emphasises best practices and operational excellence to minimise disruptions, enhance system performance, and ensure a smooth and efficient baggage handling process, improving overall passenger experience and operational efficiency.

Predictive and Preventative Maintenance

• Thermal Imaging: Daifuku conducts thorough electrical and mechanical systems assessments using state-of-the-art thermal imaging technology, identifying potential issues before they escalate.
• Asset Data Analysis: Our advanced data analysis capabilities, including proprietary software, Sym3, allow us to monitor and assess the performance of various airport systems, ensuring optimal functionality and longevity.

Add Value Services

• Airfield Ground Lighting (AGL) and Emergency Testing: Daifuku provides comprehensive maintenance and testing services for airfield ground lighting systems, ensuring they function flawlessly in all conditions.

Daifuku’s maintenance strategy is built on a predictive and preventative maintenance foundation. By conducting regular, scheduled maintenance, we ensure that all systems remain in optimal condition, preventing equipment failures and minimising downtime. Our responsive maintenance services guarantee rapid response to any issues, maintaining operational efficiency and reducing the impact of disruptions.

Through continuous performance monitoring, we can make real-time adjustments to address deviations from established KPIs, ensuring airport operations remain smooth and efficient. This proactive approach allows us to provide superior ongoing support, maintaining the seamless flow of passengers and baggage through the airport.

About Daifuku Oceania

Daifuku Oceania is a subsidiary of Daifuku, a renowned global leader in material handling automation, self-service technology, and intralogistics solutions. Our rich collective history of over 100 years dates back to Daifuku’s establishment in Osaka, Japan.

Daifuku Oceania is dedicated to delivering superior O&M services that enhance the efficiency and reliability of airport operations. Our comprehensive maintenance solutions, integrated service delivery model, and commitment to leveraging advanced technologies set us apart as a total service provider.

Focusing on predictive and preventative maintenance, we ensure that every aspect of airport infrastructure is maintained to the highest standards, supporting the seamless flow of passengers and baggage. Our ISO 45001 accreditation further underscores our commitment to safety and excellence, making Daifuku the trusted partner for airports worldwide.

Speak to one of our experienced team today.

Contact

Therese Revell – Interim Executive General Manager Client Operations